Yodel tracking
Yodel tracking statuses explained
Yodel was a large UK delivery network for online retailers and marketplaces such as Vinted and eBay. It is now part of InPost and runs under the InPost name, so Yodel parcels are tracked and managed on the InPost website and app. Parcels go from the sender to a national hub, then to a local delivery depot, and out with a driver or to an InPost Locker or shop.
Every Yodel tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Your parcel is in transit | Your parcel is moving through Yodel's network, between the sender or drop-off shop, a national hub and your local depot. | Normal |
| At our national hub | Your parcel has reached one of Yodel's central sorting hubs, such as Wednesbury in the West Midlands, where it is… | Normal |
| We have it | Yodel, now part of InPost, has your parcel in its network, most often at your local delivery depot waiting for a van. | Keep an eye on it |
| Your parcel has been delayed | Your parcel missed its planned delivery day, and Yodel, now part of InPost, will deliver it later. | Keep an eye on it |
| Out for delivery | A Yodel driver has your parcel on today's round, usually with a two-hour delivery window. | Normal |
| Delivery attempted | The driver could not deliver your parcel. | Take action |
| Delivered but not received | Yodel marked your parcel as delivered, to your door, a safe place, the letterbox or a neighbour, but you do not have it. | Take action |
| No update or parcel missing | Tracking has stopped: either the sender has not handed the parcel to Yodel yet ('With sender'), or it missed scans in… | Keep an eye on it |
Yodel delays
Delays build up around Black Friday and in the weeks before Christmas, when parcels can sit at a depot or loop between 'being loaded' and 'arrived at the depot' for days. InPost posts wider network problems on its service update page.
Is your parcel from Yodel late or missing?
Who is responsible for a late or missing parcel from Yodel?
If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.
If you sent the parcel yourself, your contract is with InPost, which now runs Yodel, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.
Questions about Yodel tracking
What does 'Your parcel is in transit' mean on Yodel tracking?
Your parcel is moving through Yodel's network, between the sender, a national hub and your local depot. It is not out for delivery yet.
Where is Yodel's national hub?
Yodel's main sorting hubs include Wednesbury in the West Midlands. The hub only sorts parcels, so it does not show where yours will be delivered from.
What does 'We have it' mean on Yodel tracking?
Yodel, now InPost, has scanned your parcel and it is in the network, usually at a hub or your local depot. The line underneath shows the latest event.
Why is my Yodel parcel late?
Usually a backlog at a hub or depot, a van that could not finish its round, bad weather or IT problems. The tracking rarely gives the reason.
What does out for delivery mean on Yodel tracking?
A driver has your parcel on today's round. The tracking line reads 'Your parcel is with one of our drivers for delivery', usually with a two-hour window.
Based on
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
- Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
- InPost: Terms of Service (compensation and extra cover)
- InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)