Yodel tracking status

Yodel “Out for delivery”: what it means

The short answer

Normal

A Yodel driver has your parcel on today's round, usually with a two-hour delivery window. Yodel delivers until 9pm, and the next line shows Delivered or why it did not come.

When to act: If the parcel has not arrived by 9pm and the tracking has not changed by the end of the next working day, file a complaint and we send it to Yodel.

Also shown as: “Your parcel is with one of our drivers for delivery” · “Your parcel is with one of our drivers for delivery (due between [time] - [time])” · “Arriving today” · “Arriving today between [time] - [time]” · “Due today” · “Loaded onto [depot] VAN” · “Received into [depot] VAN”

What to do now

Check the two-hour window in the InPost app or on the tracking page, and make sure someone can take the parcel then.
If you will be out, set a safe place or divert the parcel to an InPost Locker in the InPost app, if that option appears.
Once the window has passed, look around your home and ask your neighbours in case it was left there.
If nothing has come by 9pm, check the tracking the next morning for a failed delivery line, a locker redirect or a new window.
Keep screenshots of the window and each tracking line with its time, in case the parcel goes missing.
Still not sorted? File your complaint here. We write it with you and send it to Yodel, so you do not have to chase it yourself.

Start my complaint

What does “Out for delivery” mean?

On the delivery day, Yodel's own tracking pages showed 'We have your parcel. Please check back for updates' followed shortly by 'Your parcel is with one of our drivers for delivery', mostly in the morning and usually with a window such as 'due between 13:43 - 15:43', and the header changed to 'Arriving today'. Yodel says it delivers between 7am and 9pm, Monday to Saturday, in mainland UK, and on Sundays only in exceptional circumstances. Parcels sent through Vinted, Yodel Direct or a parcel booking site often show depot scans instead, such as 'Loaded onto' or 'Received into' a depot van.

Out for delivery is not a promise that the parcel arrives today. When a parcel did not come, the next line in those histories was a failed delivery line such as 'Sorry, we couldn't deliver your parcel to you today', a new delivery date, an address query or a move to an InPost Locker. Yodel is now part of InPost, so the window and the delivery photo appear in the InPost app.

Why does Yodel show it?

The parcel is on today's round and has not reached your stop yet
The driver ran out of time and takes the parcel back to the depot
The driver could not find or get into the address
The parcel was moved to a nearby InPost Locker after a failed attempt
A backlog in busy weeks such as Black Friday or the run-up to Christmas

How long does it last?

In tracking histories on Yodel's own pages, most parcels were delivered within the window shown, a few hours after the driver line. When one did not come, the next line said why, such as a failed delivery, a new delivery date or a move to a nearby InPost Locker, and a new driver line followed on a later day.

Other Yodel statuses

Your parcel is in transitNormal
At our national hubNormal
We have itKeep an eye on it
Your parcel has been delayedKeep an eye on it
Delivery attemptedTake action
Delivered but not receivedTake action
No update or parcel missingKeep an eye on it

All Yodel statuses →

Who is responsible for a late or missing parcel from Yodel?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, which now runs Yodel, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “Out for delivery”

What does out for delivery mean on Yodel tracking?

A driver has your parcel on today's round. The tracking line reads 'Your parcel is with one of our drivers for delivery', usually with a two-hour window.

Yodel says out for delivery but my parcel has not arrived. What now?

Yodel delivers until 9pm. If nothing comes, the tracking usually adds a line that says why, such as a failed delivery, a new delivery date or a move to an InPost Locker. If it stays unchanged, file a complaint on Complain.biz and we send it to Yodel.

What time will Yodel deliver my parcel?

Usually within the two-hour window in the tracking. Yodel says the window appears on the morning of delivery in InPost emails and app notifications, and that it delivers between 7am and 9pm, Monday to Saturday.

Why has my Yodel parcel been out for delivery for days?

A new driver line usually means a new round: the parcel went out, came back undelivered and went out again. Yodel does not publish a limit for this. If it keeps happening, file a complaint on Complain.biz and we send it to Yodel.

Based on

Yodel by InPost: tracking pages on yodel.co.uk, archived copies (journey bar, headers and event lines)
Yodel by InPost help centre (legacy page): What time does Yodel by InPost deliver until? (7am to 9pm, Yodel Store parcels collected the next working day)
Yodel by InPost help centre (legacy page): Can I get a delivery time window? (two-hour window on the morning of delivery)
Gardening Direct: Understanding tracking events ('We Have It', 'Out for Delivery' and 'Delivered' on InPost home delivery)
MoneySavingExpert Forum: Yodel (non) delivery issue (shared tracking history with 'Loaded onto' a depot van; parcels marked delivered that came later)
InPost help: Why has my parcel been sent to an InPost Locker instead of my home?
InPost help: Why didn't you try delivering again the next day? (locker after a failed attempt, 3 days to collect)
InPost: Yodel by InPost help (move to InPost, tracking, collection, claims)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
InPost: Terms of Service (compensation and extra cover)
InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)