Yodel tracking status

Yodel tracking not updating: why, and what to do

The short answer

Keep an eye on it

Tracking has stopped: either the sender has not handed the parcel to Yodel yet ('With sender'), or it missed scans in the network and may be lost. InPost, which now runs Yodel, treats 72 hours without an update as too long.

When to act: If there is no update for 72 hours, file a complaint and we send it to Yodel, or to the retailer if the status is still 'With sender'.

Also shown as: “With sender” · “We're expecting your parcel from your sender” · “Your parcel will be with us soon”

What to do now

If the status is 'With sender', Yodel does not have the parcel yet: check your order for the dispatch date the seller gave.
If the parcel was scanned and then stopped, note the date and place of the last scan and allow 72 hours from it.
Keep screenshots of the full tracking history, with your parcel number, order number and order date.
If you sent the parcel yourself, keep your postage receipt and proof of the item's value.
Still not sorted? File your complaint here. We write it with you and send it to Yodel, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

'With sender' and 'We're expecting your parcel from your sender' mean a label exists but Yodel has not scanned the parcel. If that lasts more than a day, the hold-up is with the retailer or seller, not the courier.

If tracking stopped after Yodel had the parcel, for example on 'We have it' after a shop drop-off, it may be stuck, mis-sorted or lost. InPost treats 72 hours without an update as too long. For online orders and Vinted or eBay sales, the retailer or platform has to open the investigation, and refunds come from them.

Why it happens

The seller or retailer has not dropped off or handed over the parcel
A missed scan at a shop, hub or depot
A damaged or unreadable label
Backlogs or IT problems in busy periods
Loss or theft in the network

What usually happens next

For 'With sender', tracking usually starts within a day of the parcel being handed over. For a parcel that stopped mid-journey, a new scan often appears within a few working days; if not, the retailer's or platform's investigation can take several weeks.

Other Yodel statuses

Your parcel is in transitNormal
At our national hubNormal
We have itKeep an eye on it
Your parcel has been delayedKeep an eye on it
Out for deliveryNormal
Delivery attemptedTake action
Delivered but not receivedTake action

All Yodel statuses →

Who is responsible for a late or missing parcel from Yodel?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, which now runs Yodel, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “No update or parcel missing”

What happens if Yodel loses my parcel?

For an online order, the retailer or marketplace refunds or replaces it and deals with the courier. If you sent it yourself, your contract is with InPost, which now runs Yodel, under its terms.

How long before a Yodel parcel counts as lost?

InPost, which now runs Yodel, does not publish a set time, but it looks into a parcel once tracking has not changed for 72 hours. A retailer's or marketplace's investigation can then take several weeks.

What does 'With sender' mean on Yodel tracking?

The sender has created a label, but Yodel has not received the parcel yet. If it stays like this for more than a day, the hold-up is with the sender, not Yodel.

Yodel lost my Vinted parcel. Will I get my money back?

Vinted refunds the buyer if the loss is confirmed, and says it compensates sellers whose parcels were packed properly. Its own reporting window is short: buyers have 2 days from Vinted's notification to report a problem.

Based on

Yodel by InPost help centre (legacy page): There has been no tracking update
Yodel by InPost help centre (legacy page): Why is there no tracking against my parcel?
Gardening Direct: Understanding tracking events ('With Sender' and 'We Have It' on InPost home delivery)
InPost: Yodel by InPost help (move to InPost, tracking, collection, claims)
InPost: Queries and Complaints Policy (claim deadlines, £50 compensation)
Vinted: Refund Policy (when a buyer can claim for a lost order)
Vinted: InPost shipping (tracking, issues, seller compensation)
Reddit r/vinted: Yodel lost my parcel, stuck on 'we have it' after a shop drop-off
InPost: Contact and claims form (claim time limits; only for labels bought on InPost's website or app)
InPost Direct help: unexpected incidents (only the person who booked can claim; loss after 3 working days)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
InPost: Terms of Service (compensation and extra cover)
InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)