Veho tracking status

Veho tracking not updating: why, and what to do

The short answer

Keep an eye on it

No new Veho scan usually means a wait at a warehouse, a missed scan or a package Veho has not received, and sometimes a loss. Veho publishes no limit for this.

When to act: If there is no new scan after 3 days, file a complaint and we send it to Veho.

Also shown as: “Order info received” · “Veho received order information” · “Awaiting package from” · “Your order has been created. We will provide an estimated delivery date once the package has been received.” · “Package is in transit to a Veho Facility” · “We didn't receive your package from” · “In transit”

What to do now

Check your tracking ID on Veho's own tracking page or app. The ID is in the link in your text or in the store's shipping email.
Note the date of the last line and count days from it.
If it only says 'Order info received' or 'Awaiting package from', compare it with the store's shipping date, because Veho may not have the package yet.
Check your address and unit number on the tracking page.
Keep screenshots of every line and your order number.
Still not sorted? File your complaint here. We write it with you and send it to Veho, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

Where it stopped tells you most. 'Order info received' or 'Awaiting package from' plus the store's name means the store has created the order, and Veho says it gives a delivery date once it has the package. 'Package is in transit to a Veho Facility' comes before its first warehouse scan. People report this lasting 5 days after a store said 'shipped', and one was told Veho never received it. Veho's own line for that is 'We didn't receive your package from' plus the store's name.

A stall on 'In transit' or 'At Veho facility' means no site has scanned it since. One person's tracking sat on 'In transit' for 6 days, another says theirs took over a week to show anything, and a third saw the estimated date vanish while the package sat in another city. Veho publishes no time after which a package counts as lost.

Why it happens

The store made the label but has not handed the package over
It waits at a warehouse without a new scan
It is on a truck between facilities
It went to the wrong facility
The warehouse has misplaced it, which can end in 'lost in transit'

What usually happens next

A scan at the next site, or 'Out for delivery'. If the stall goes on, the page may turn to 'Delivery delayed.' or a 'lost in transit' message. With 'We didn't receive your package from' a store, the next move is the store's.

Other Veho statuses

All Veho statuses →

Who is responsible for a late or missing package from Veho?

If you bought online from a business, the seller chose Veho and is its customer, so a late, lost or missing order is in most cases for the seller to put right. Veho's own FAQ takes the same line: it calls itself a delivery partner, does not pay claims directly to consumers, leaves all refund and replacement decisions to the merchant, and says the merchant starts any claim with Veho.

Veho sells to businesses. If you sent a package with it yourself, through a business account or a shipping platform such as EasyPost, the agreement you accepted there applies. Veho's public terms set no cover amount for a package.

Questions about “Tracking not updating”

Why is my Veho tracking not updating?

Lines appear when a site or driver scans the package, so silence means it has not been scanned since. Usually it waits at a warehouse or on a truck. If it stays silent, file a complaint on Complain.biz and we send it to Veho.

What does 'Awaiting package from' mean on Veho?

The store has created the order but Veho does not have the package. Compare it with the store's shipping date. If it stays on this line well past that date, file a complaint on Complain.biz and we send it to the seller.

Is my Veho package lost if tracking has stopped?

Not necessarily. One person says a package took over a week to show anything. Veho sets no fixed time, and a loss it has recorded shows as 'lost in transit' on the page.

Is Veho tracking legit?

Yes, Veho is a real US delivery company, and a text from it is normal if your store ships with it. Some people are wary of the link, so check first that your store's shipping email names Veho.

Based on

Veho: tracking page and the script behind it (status labels and messages)
Veho: Customer FAQ (no pick-up, instructions, photos, lost packages, refunds, PIN deliveries)
Reddit r/ThredUp: 6 days on 'in transit'
Reddit r/lululemon: 5 days at pre-shipment
Reddit r/lululemon: Veho still waiting for the package
Reddit r/ThredUp: store said shipped, Veho says never received
Reddit r/ThredUp: estimated date disappeared
Reddit r/Sephora: unsure whether a Veho text was real
Veho: Customer FAQ (who decides refunds and starts claims)
Veho: Terms of Use (app terms, no cover amount)
Veho: access to its delivery network through EasyPost Wallet