Veho tracking status
Veho “Arrived at Veho facility”: what it means
The short answer
NormalVeho has scanned your package in at one of its warehouses, and it waits there for a route or the next truck. Customers cannot collect from a Veho facility. Veho publishes no limit for this wait.
When to act: If it has not moved past this line after 3 days, file a complaint and we send it to Veho.
Also shown as: “At Veho facility”
What to do now
- 1
Note the date and place on the 'Arrived at Veho facility' line and count days from it.
- 2
Read the date at the top of the tracking page. 'Now estimated by' or 'Now expected on' means Veho has moved it.
- 3
Add your gate or door code, unit number and a photo of your preferred spot on the tracking page or in the Veho app, so the driver has them.
- 4
Check the delivery address on the tracking page and correct it there if it is wrong.
- 5
Save a screenshot each day the date moves.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Veho, so you do not have to chase it yourself.
What does “Arrived at Veho facility” mean?
This is usually Veho's first scan of your package. In the script behind Veho's tracking page, 'Arrived at Veho facility' is the label for a package a store has dropped off at Veho, and a shared history shows it straight after the order information line. Before it you may see 'Departed' plus the store's name or 'Package is in transit to a Veho Facility'. If the package then moves to another site, you see 'In transit' and 'At Veho facility'. Veho's FAQ does not define these labels, so this reading rests on the script's event names.
The page shows the site's city and state under the line, and it can be a long way from you. One person saw a warehouse one or two states away on the day delivery was due, and another, in Washington, DC, saw a package waiting in Philadelphia. A driver does not have the package yet, and Veho does not offer pick-up from its facilities. The line does not mean anything has gone wrong, although some people report several days here before a 'lost in transit' message.
Why does Veho show it?
- It waits for a route to your ZIP code
- It still has to move to a warehouse closer to you
- It went to the wrong facility, which Veho calls a transit error
- A rush around a big sale, which people report
- The warehouse cannot find it, which some people report
How long does it last?
Usually 'Out for delivery' with a time window, or 'In transit' and 'At Veho facility' if it moves on first. Veho's text terms describe the usual messages: one the day before, one that morning with an estimated window, and a delivery message, often with a photo. If the date passes first, the page changes to 'Delivery delayed.'
Other Veho statuses
- Out for deliveryNormal
- Package delayedKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivery issueTake action
- Delivered but not receivedTake action
- Lost in transitTake action
Who is responsible for a late or missing package from Veho?
If you bought online from a business, the seller chose Veho and is its customer, so a late, lost or missing order is in most cases for the seller to put right. Veho's own FAQ takes the same line: it calls itself a delivery partner, does not pay claims directly to consumers, leaves all refund and replacement decisions to the merchant, and says the merchant starts any claim with Veho.
Veho sells to businesses. If you sent a package with it yourself, through a business account or a shipping platform such as EasyPost, the agreement you accepted there applies. Veho's public terms set no cover amount for a package.
Questions about “Arrived at Veho facility”
What does 'arrived at Veho facility' mean?
Veho has received your package from the store and scanned it in at one of its warehouses. Next comes a move to another site or a driver's route. Veho's FAQ does not define the label.
Where is the Veho facility?
The tracking line shows the site's city and state, and it can be a state or two from you. Veho's customer FAQ lists no street addresses, and since customers cannot pick up there, an address would not get you the package.
Can I pick up my package from a Veho facility?
No. Veho's FAQ says it does not offer pick-up from a facility, and its driver help pages say even its own drivers cannot collect their personal packages from a warehouse.
How long can a package stay at a Veho facility?
Veho publishes no limit. People report 2 days, 3 days and several days, sometimes ending in 'lost in transit'. If yours has stopped moving, file a complaint on Complain.biz and we send it to Veho.
How long does Veho take to deliver?
It depends on the speed the store chose. Veho's maps for its five speeds, for a package sent via Philadelphia, run from next day to 5 days at the fastest and 5 to 9 days at the slowest. Your tracking page shows your own date.
Based on
- Veho: tracking page and the script behind it (status labels and messages)
- Veho: Customer FAQ (no pick-up, instructions, photos, lost packages, refunds, PIN deliveries)
- Veho: Mobile Terms of Service (the usual delivery messages)
- Veho: Ground Plus Suite (five delivery speeds, maps via Philadelphia)
- Veho Driver Help Center: no pick-up from a warehouse for drivers
- Reddit r/lululemon: only update was 'arrived at veho facility', one or two states away
- Reddit r/ThredUp: package waiting in Philadelphia, buyer in Washington, DC
- Reddit r/lululemon: 3 days at a Veho facility
- Reddit r/Sephora: 2 days at a Veho distribution center
- Reddit r/ThredUp: several days at a facility, then lost in transit
- Reddit r/ThredUp: screenshot of a history with 'Arrived at Veho facility', 'Out for delivery', 'Package delayed' and 'Issue with order'
- Veho: Customer FAQ (who decides refunds and starts claims)
- Veho: Terms of Use (app terms, no cover amount)
- Veho: access to its delivery network through EasyPost Wallet