Veho tracking
Veho tracking statuses explained
Veho is a US delivery company for online stores, and people report it carrying orders from Sephora, lululemon and ThredUp. By its own count it works in over 60 markets, with a network of warehouses and crowdsourced driver partners. A package goes from the store to a Veho facility, sometimes on to a second one, and then onto a driver's route. Tracking uses short labels: 'Order info received', 'Departed' plus the store's name, 'Arrived at Veho facility', 'In transit', 'At Veho facility', 'Out for delivery' and 'Delivered'.
Every Veho tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Arrived at Veho facility | Veho has scanned your package in at one of its warehouses, and it waits there for a route or the next truck. | Normal |
| Out for delivery | A driver has collected your package from the warehouse, and your tracking page should show a time window. | Normal |
| Package delayed | Veho has marked your package late and has no new date to show yet. | Keep an eye on it |
| Tracking not updating | No new Veho scan usually means a wait at a warehouse, a missed scan or a package Veho has not received, and sometimes… | Keep an eye on it |
| Delivery issue | A Veho driver could not finish the delivery, and the line below gives the reason, such as no access or a closed… | Take action |
| Delivered but not received | Veho's driver marked your package delivered and took photos, but you do not have it. | Take action |
| Lost in transit | Veho has marked your package as lost, and a refund or replacement is the store's decision, not Veho's. | Take action |
Veho delays
Veho's app terms say its services may be subject to delays, cancellations and other disruptions. The reasons built into its tracking page include weather, a transit error (a package at the wrong facility), a driver who could not get in and a route that ran out of time, although a route problem shows only as an unforeseen issue. People report delays building up around big sales such as Black Friday, and the page then says to check back within 24 hours for a new date.
Is your package from Veho late or missing?
Who is responsible for a late or missing package from Veho?
If you bought online from a business, the seller chose Veho and is its customer, so a late, lost or missing order is in most cases for the seller to put right. Veho's own FAQ takes the same line: it calls itself a delivery partner, does not pay claims directly to consumers, leaves all refund and replacement decisions to the merchant, and says the merchant starts any claim with Veho.
Veho sells to businesses. If you sent a package with it yourself, through a business account or a shipping platform such as EasyPost, the agreement you accepted there applies. Veho's public terms set no cover amount for a package.
Questions about Veho tracking
What does 'arrived at Veho facility' mean?
Veho has received your package from the store and scanned it in at one of its warehouses. Next comes a move to another site or a driver's route. Veho's FAQ does not define the label.
What time does Veho deliver?
Veho publishes no delivery hours. Your tracking page gives your window, and people report evening windows such as 4 to 8 PM, with packages arriving as late as just after midnight.
Why is my Veho package delayed?
Often the page does not say. The reasons built into its script include weather, a transit error, an access problem and a route running out of time, and a route problem shows only as an unforeseen issue. A plain 'Delivery Delayed' with no reason gives you no more than that.
Why is my Veho tracking not updating?
Lines appear when a site or driver scans the package, so silence means it has not been scanned since. Usually it waits at a warehouse or on a truck. If it stays silent, file a complaint on Complain.biz and we send it to Veho.
What does delivery issue mean on Veho?
The driver reached the end of the attempt without delivering. The line below names the reason, usually access, a closed location, the address or safety. Add what the driver needs on the tracking page.
Based on
- Veho: Customer FAQ (who decides refunds and starts claims)
- Veho: Terms of Use (app terms, no cover amount)
- Veho: access to its delivery network through EasyPost Wallet