Veho tracking status
Veho “Lost in transit”: what it means
The short answer
Take actionVeho has marked your package as lost, and a refund or replacement is the store's decision, not Veho's. Lost packages do sometimes turn up later, but do not count on it. Keep your screenshots.
When to act: If you have no replacement or refund after 3 days, file a complaint and we send it to Veho.
Also shown as: “Unfortunately, your package has been lost in transit. We apologize for the inconvenience.” · “Unfortunately, your package has been lost in transit. We apologize for the inconvenience. Please reach out to the merchant so they may assist you with a resolution.” · “Issue with Delivery” · “Issue with order” · “It looks like something went wrong with this delivery. We apologize for the inconvenience.”
What to do now
- 1
Save a screenshot of the 'lost in transit' message with its date and the full history.
- 2
Note the last place it was scanned: a warehouse, 'Out for delivery' or 'Delivered'.
- 3
If the last line was 'Out for delivery' or 'Delivered', look around your home and ask neighbors, in case it was left nearby.
- 4
Keep your order number, what was inside and what you paid.
- 5
Keep every message from Veho or the store that says the package is lost.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Veho, so you do not have to chase it yourself.
What does “Lost in transit” mean?
The heading is 'Issue with Delivery', and the text reads 'Unfortunately, your package has been lost in transit. We apologize for the inconvenience.' In the history the label is 'Issue with order'. That label also covers cancelled and returned orders, so read the sentence beside it. People report being told it was lost in a warehouse. The page's script has codes for a loss in a warehouse and a loss by a driver, but it shows neither to you, only 'lost in transit'.
Veho says that once it has verified a loss it updates the order and shows the result to the merchant, and that it pays nothing directly to consumers. So this line ends the delivery. Whether you get a refund or a new order depends on the store's own rules.
Why does Veho show it?
- It was misplaced in a warehouse
- It went missing on a driver's route
- An address problem left it sitting in a warehouse, as one person reports
- A disputed delivery ended in this message
How long does it last?
A refund or replacement from the store. People report it going quickly, or taking 2 weeks and 5 conversations, one was told to wait until the store's shipping time had run out, and one says the store never refunded. Now and then a package arrives anyway: one came after more than a week, and another a week after a refund.
Other Veho statuses
- Arrived at Veho facilityNormal
- Out for deliveryNormal
- Package delayedKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivery issueTake action
- Delivered but not receivedTake action
Who is responsible for a late or missing package from Veho?
If you bought online from a business, the seller chose Veho and is its customer, so a late, lost or missing order is in most cases for the seller to put right. Veho's own FAQ takes the same line: it calls itself a delivery partner, does not pay claims directly to consumers, leaves all refund and replacement decisions to the merchant, and says the merchant starts any claim with Veho.
Veho sells to businesses. If you sent a package with it yourself, through a business account or a shipping platform such as EasyPost, the agreement you accepted there applies. Veho's public terms set no cover amount for a package.
Questions about “Lost in transit”
What does lost in transit mean on Veho?
Veho has recorded the package as lost, whether in a warehouse or on a driver's route, and its message says so in plain words. Expect no further scans unless it is found.
Will Veho refund me for a lost package?
No. Veho's FAQ says it does not pay consumers directly. Any refund or replacement comes from the store under its own policy, and the store deals with Veho.
Can a lost Veho package still arrive?
Sometimes. One person's Sephora order turned up after more than a week marked lost, and another person's package came a week after a refund. Do not rely on it, and keep your screenshots.
How long before Veho marks a package as lost?
Veho publishes no limit. Shared cases run from 4 days after a delay line, to Thursday until Monday at a distribution center, to ten days in a warehouse.
Based on
- Veho: tracking page and the script behind it (status labels and messages)
- Veho: Customer FAQ (no pick-up, instructions, photos, lost packages, refunds, PIN deliveries)
- Reddit r/ThredUp: screenshot of 'Issue with order' and the lost in transit text, 4 days after 'Package delayed'; comments on no refund and on a package arriving after a refund
- Reddit r/ThredUp: several days at a facility, then lost in transit
- Reddit r/Sephora: status changed to 'Lost' after Thursday to Monday
- Reddit r/ThredUp: ten days in a warehouse, then lost
- Reddit r/Sephora: 'lost in the warehouse'
- Reddit r/lululemon: 2 weeks and 5 conversations for a refund
- Reddit r/lululemon: store waited for its shipping time to end
- Reddit r/Sephora: package arrived after being confirmed lost
- Veho: Customer FAQ (who decides refunds and starts claims)
- Veho: Terms of Use (app terms, no cover amount)
- Veho: access to its delivery network through EasyPost Wallet