Veho tracking status
Veho “Delivery issue”: what it means
The short answer
Take actionA Veho driver could not finish the delivery, and the line below gives the reason, such as no access or a closed location. If you can, add what the driver needs on the tracking page now. After repeated failed attempts, the package can go back to the store.
When to act: If no new delivery date appears after 2 days, file a complaint and we send it to Veho.
Also shown as: “Delivery issue reported” · “Delivery Attempted” · “It looks like finding your address was a bit tricky. We'll try again in the next 24 hours.” · “Driver could not access delivery address.” · “Driver could not locate delivery address.” · “Driver reported location closed when delivery was attempted” · “Driver reported issue during delivery” · “Driver reported damage to the package” · “Driver reported delivery was refused” · “Delivery refused” · “Unable to deliver to military base” · “Returned to Veho facility” · “Delivery Cancelled” · “Your order is being returned to” · “was unable to be delivered” · “This order has been cancelled.”
What to do now
- 1
Read the reason under the heading. It tells you what the driver needs.
- 2
Add your gate or door code and unit number on the tracking page or in the Veho app.
- 3
If your address is hard to find, add cross-streets or a building description, and check the address for mistakes.
- 4
If an office or store was closed, add its opening hours or a different address on the tracking page.
- 5
If you were home and saw nobody, save any camera footage and note the time.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Veho, so you do not have to chase it yourself.
Missed delivery or a card left with another courier
- UPS: Delivery attempted
- USPS: Notice left
- Amazon: Delivery attempted
- DHL: Delivery attempted
- OnTrac: Delivery attempted
- LaserShip: Delivery attempted
- GOFO: Delivery Exception, No Access to Delivery Location
- UniUni: A delivery was attempted
- SpeedX: Attempted Delivery
- GLS: Delivery attempted
- Cainiao: Delivery failed
- Royal Mail: Delivery attempted
- Evri: Delivery attempted or action needed
- DPD: Sorry we missed you
- Yodel: Delivery attempted
- Parcelforce: Delivery Attempted
- APC Overnight: Sorry we missed you
- DX: Sorry we missed you
- ArrowXL: No one home
- Canada Post: Notice left
- Purolator: Attempted delivery - receiver unavailable
- Canpar: Sorry we missed you
- Intelcom: Delivery attempted
- Australia Post: Attempted delivery
- StarTrack: Unsuccessful Delivery
- Aramex: Missed delivery
- CouriersPlease: Delivery attempted
- Team Global Express: Attempted delivery
- NZ Post: Delivery attempted
- An Post: We tried to deliver your item
- DPD Ireland: We tried to deliver but we couldn't locate you
What does “Delivery issue” mean?
'Delivery issue' is the line in the history, and the heading above it usually reads 'Delivery issue reported'. A shared screenshot of an older page reads 'Delivery Attempted', with 'It looks like finding your address was a bit tricky. We'll try again in the next 24 hours.' The reason sits under the heading: 'Driver could not access delivery address.', 'Driver could not locate delivery address.', 'Driver reported location closed when delivery was attempted', 'Driver reported delivery was refused', 'Driver reported damage to the package' or 'Driver reported issue during delivery'. Drivers are told to check your instructions and try any building callbox, and they can call you. They will not enter homes or garages. The package can then show 'Returned to Veho facility', and Veho says it gives a new date and window once it can send it out again.
Veho sets no general number of attempts in public. For PIN deliveries it says up to 2, then back to the merchant. Its page also has a 'Delivery Cancelled' heading with three endings: 'Your order is being returned to' the store 'after multiple unsuccessful delivery attempts', 'This order has been cancelled.', or 'Your package from' the store 'was unable to be delivered'. The script files that last one under an event called discarded, and Veho does not say what then happens to the package. Some people report that no driver came at all.
Why does Veho show it?
- A gate, door code or campus the driver could not get through
- A closed office, store, leasing office or mailroom
- A wrong address or a missing unit number
- A safety concern, such as a pet or an unlit area
- Someone at the address refused it, or the driver reported it damaged
- An address Veho identified as a military base, where it says only USPS can deliver
- Nobody there to give the PIN
How long does it last?
A new date and window, then 'Out for delivery' again. If attempts run out or the order is cancelled, the page changes to 'Delivery Cancelled', and the store then decides on a refund or a new order. One person was refunded after 'unable to be delivered', and the package came anyway.
Other Veho statuses
- Arrived at Veho facilityNormal
- Out for deliveryNormal
- Package delayedKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivered but not receivedTake action
- Lost in transitTake action
Who is responsible for a late or missing package from Veho?
If you bought online from a business, the seller chose Veho and is its customer, so a late, lost or missing order is in most cases for the seller to put right. Veho's own FAQ takes the same line: it calls itself a delivery partner, does not pay claims directly to consumers, leaves all refund and replacement decisions to the merchant, and says the merchant starts any claim with Veho.
Veho sells to businesses. If you sent a package with it yourself, through a business account or a shipping platform such as EasyPost, the agreement you accepted there applies. Veho's public terms set no cover amount for a package.
Questions about “Delivery issue”
What does delivery issue mean on Veho?
The driver reached the end of the attempt without delivering. The line below names the reason, usually access, a closed location, the address or safety. Add what the driver needs on the tracking page.
How many times will Veho try to deliver?
Veho gives a number only for PIN deliveries: up to 2 attempts, then back to the store. For other packages its page says only 'multiple unsuccessful delivery attempts'.
Veho says it attempted delivery, but nobody came. What can I do?
Save camera footage and a screenshot of the line with its time, and add your access details. Other people report the same thing. File a complaint on Complain.biz and we send it to Veho.
Can I pick up my package after a failed Veho delivery?
No. Veho's FAQ says it does not offer pick-up from its facilities. You can change the address for that delivery on the tracking page, within the ZIP codes Veho covers and before its cut-off for changes.
My Veho order says Delivery Cancelled. What happens now?
Veho's line says the package goes back to the store, that the order was cancelled, or that it could not be delivered and the store has been told. Veho's FAQ leaves refunds and replacements to the store. If neither comes, file a complaint on Complain.biz and we send it to Veho.
Based on
- Veho: tracking page and the script behind it (status labels and messages)
- Veho: Customer FAQ (no pick-up, instructions, photos, lost packages, refunds, PIN deliveries)
- Veho Driver Help Center: Issue with a Delivery (access, mailboxes, stop order, PIN)
- Reddit r/ThredUp: 'delivery issue' after an attempt at 11:07 PM
- Reddit r/lululemon: report of no attempt
- Reddit r/ThredUp: could not be delivered, then being sent back
- Reddit r/Sephora: days at a warehouse, then 'undeliverable'
- Reddit r/lululemon: 'unable to be delivered', refunded, then arrived
- Reddit r/ThredUp: screenshot of 'Delivery Attempted' above a 'Package delayed' line
- Veho: Customer FAQ (who decides refunds and starts claims)
- Veho: Terms of Use (app terms, no cover amount)
- Veho: access to its delivery network through EasyPost Wallet