ArrowXL tracking status

ArrowXL “No one home”: what it means

The short answer

Take action

ArrowXL's crew recorded that nobody was home, so your item was not delivered. It cannot go to a neighbour or a safe place, so you need to book a new date from the link ArrowXL sends you.

When to act: If you were home when ArrowXL says no one was, or no booking link has come after 2 working days, file a complaint and we send it to ArrowXL.

Also shown as: “No one home, card left” · “No one home card left”

What to do now

Look for a card at the door, then read your texts and email for a booking link.
Book the new date for a day when an adult aged 18 or over with full access can be there.
Check the mobile number on your order, because the crew uses it to give notice.
If you were home, note when, save any doorbell footage and screenshot the tracking straight away.
Keep your order confirmation and the dates of each failed try for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to ArrowXL, so you do not have to chase it yourself.

Start my complaint

Missed delivery or a card left with another courier

What does “No one home” mean?

ArrowXL delivers only to someone who can sign at the property, so if the crew gets no answer it takes the item away again. ArrowXL does not define the message; it comes from a review where the tracking said no one home, card left, and another describes the same in an email. You then need a new date: a booking link by text or email, or someone from its team arranges one if it only has a landline number.

The crew is meant to give notice up to 30 minutes before arriving, so note it if yours did not. Reviews also describe crews that could not find an address, and people who were home when this was recorded. ArrowXL's help pages do not offer collection from a hub, so a trip to a hub may be wasted.

Why does ArrowXL show it?

Nobody aged 18 or over was in to sign
The crew could not reach you on the number on the order
The mobile number on the order is out of date
The crew could not find the address
No access to the property

How long does it last?

Expect a text or email with a booking link. Shared histories show the next available date can be several days away.

Other ArrowXL statuses

All ArrowXL statuses →

Who is responsible for a late or missing parcel from ArrowXL?

If you bought it from a retailer, the retailer is responsible until the item is in your hands. UK consumer law (Consumer Rights Act, section 29) keeps the goods at the retailer's risk until you, or someone you named to take them, have them, and section 28 says the retailer must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days. ArrowXL itself says that changing the address or cancelling the order is a matter for the retailer.

You normally do not book ArrowXL yourself. It works for businesses, so your contract is with the retailer. The same goes when ArrowXL comes to collect an item you are returning, because the return is arranged through the retailer.

Questions about “No one home”

What happens if I miss my ArrowXL delivery?

You book a new date from the link ArrowXL sends by text or email. ArrowXL does not publish how many tries you get.

Can I collect my order from an ArrowXL hub?

ArrowXL's help pages offer a new delivery date, not collection from a hub, so a trip to a hub may be wasted. These are large items that a crew of two would normally carry.

ArrowXL says no one was home, but I was. What now?

Screenshot the tracking straight away, note when you were in and save any doorbell footage. Book a new date so you still get your item, then file a complaint on Complain.biz and we send it to ArrowXL.

How long will ArrowXL keep my item after a missed delivery?

ArrowXL does not publish a limit. Some third-party tracking sites quote a number of days, but we could not find it on ArrowXL's own pages.

Can someone else take my ArrowXL delivery?

Yes, if they are an adult aged 18 or over with full access to the property. ArrowXL cannot deliver to a neighbour's home.

Based on

ArrowXL: Customer Help, FAQ
ArrowXL: askAXL FAQ
Trustpilot: askaxl.co.uk reviews (shared tracking messages)
Trustpilot: askaxl.co.uk reviews, page 2
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
legislation.gov.uk: Consumer Rights Act, section 28 (delivery of goods)
ArrowXL: Customer Help (address changes, cancelling, returns)
ArrowXL: About
ArrowXL: A new era for ArrowXL (acquired by the Jacky Perrenot Group, JP HOME)