ArrowXL tracking status

ArrowXL “Ready to be scheduled”: what it means

The short answer

Take action

ArrowXL is asking you to pick a delivery date from the booking link it sent you. Your item will not come until a date is booked, unless your retailer has already fixed one.

When to act: If a date you booked does not appear on askAXL, or no booking link has come 5 working days after your order was dispatched, file a complaint and we send it to ArrowXL.

Also shown as: “Great news, your delivery is now ready to be scheduled”

What to do now

Before you book, enter your reference and postcode on askAXL to see whether you already have a date.
Open the link in ArrowXL's text or email and choose a day when an adult aged 18 or over with full access to the property can be in.
Check the mobile number and email on your order confirmation, because the link and time slot go there.
Keep the text or email and the date you booked, for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to ArrowXL, so you do not have to chase it yourself.

Start my complaint

What does “Ready to be scheduled” mean?

ArrowXL offers retailers next day, nominated day and diary booking services. On a diary booking, you choose the date. ArrowXL sends a booking link by text if it has your mobile number and by email if it has your address, and someone from its team arranges a date if it only has a landline. You can also be asked to book again after a delivery failed or was cancelled.

ArrowXL does not define this wording. It comes from a text quoted in a review, where someone was asked to book another slot the day before a delivery they had already booked. So if you already have a date, look at askAXL before you choose again, because your date may have moved.

Why does ArrowXL show it?

Your retailer uses a diary booking service
Your order has reached the stage where a date can be booked
An earlier delivery failed or was cancelled, and needs booking again
The date you booked has been moved

How long does it last?

After you pick a date, askAXL shows it. A 2 hour time slot follows by text, in shared histories the evening before.

Other ArrowXL statuses

All ArrowXL statuses →

Who is responsible for a late or missing parcel from ArrowXL?

If you bought it from a retailer, the retailer is responsible until the item is in your hands. UK consumer law (Consumer Rights Act, section 29) keeps the goods at the retailer's risk until you, or someone you named to take them, have them, and section 28 says the retailer must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days. ArrowXL itself says that changing the address or cancelling the order is a matter for the retailer.

You normally do not book ArrowXL yourself. It works for businesses, so your contract is with the retailer. The same goes when ArrowXL comes to collect an item you are returning, because the return is arranged through the retailer.

Questions about “Ready to be scheduled”

How do I book an ArrowXL delivery slot?

Use the link in ArrowXL's text or email and choose a date. If your account has only a landline number, ArrowXL's team arranges the date with you.

Why am I asked to book again when I already have a date?

ArrowXL does not explain this text. Enter your reference and postcode on askAXL: if your date is still there, nothing may have changed. If it has gone, your delivery has moved and you need to choose a new date.

Can I choose the time as well as the date?

No. You choose the date, and ArrowXL then issues a 2 hour time slot. It says it cannot change the slot once issued.

How long until I can book my ArrowXL delivery?

That depends on your retailer's service. ArrowXL publishes a time only for Ireland, the Channel Islands and the Scottish islands, where arranging a date can take up to 10 working days after the order leaves the mainland.

Is a booking text from ArrowXL genuine?

ArrowXL does send booking links by text and email. It says it will never ask for your bank details on social media, so take care with any message that asks you to pay.

Based on

ArrowXL: Customer Help, FAQ
ArrowXL: Home delivery proposition (next day, nominated day, diary booking)
Trustpilot: askaxl.co.uk reviews (shared booking texts)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
legislation.gov.uk: Consumer Rights Act, section 28 (delivery of goods)
ArrowXL: Customer Help (address changes, cancelling, returns)
ArrowXL: About
ArrowXL: A new era for ArrowXL (acquired by the Jacky Perrenot Group, JP HOME)