ArrowXL tracking status

ArrowXL “2-hour delivery time slot”: what it means

The short answer

Normal

ArrowXL has given you a 2 hour time slot for your delivery, sent by text. On the day it can narrow to 30 minutes, and the crew gives notice up to 30 minutes before it arrives. ArrowXL cannot change the slot once issued.

When to act: If the crew has not come by the end of your slot and no new time appears by the end of that day, file a complaint and we send it to ArrowXL.

Also shown as: “2 hour delivery time slot” · “Two-hour delivery time slot” · “Loaded on the van” · “1 stop away”

What to do now

Clear a route to the room you want the item in, because the crew carries it there.
Keep your mobile with you: the crew gives notice up to 30 minutes ahead, which may be enough time to get home.
If you cannot be there, ask another adult aged 18 or over with full access to the property to be in, or choose another day.
Follow the crew on the askAXL map on the day.
Keep the slot text, and take screenshots if the time moves, for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to ArrowXL, so you do not have to chase it yourself.

Start my complaint

What does “2-hour delivery time slot” mean?

ArrowXL delivers 6 days a week to most of the UK. It sends the 2 hour slot to the number on your order, and shared histories show that text arriving the evening before. On the day, askAXL shows the slot, an estimated arrival, the crew's names and a live map, and the slot can narrow to 30 minutes. The crew calls up to 30 minutes before arriving.

The slot is an estimate from a round with many stops. In reviews people share, askAXL counts down the stops, the time moves through the day as the crew works down the round, and slots can start very early: one shared text gives 6.45am to 8.45am. Someone aged 18 or over with full access to the property must be there, because every delivery needs a digital signature.

Why does ArrowXL show it?

Your delivery date is booked and the crew's round has been planned
The slot narrows as the crew gets closer
The round is running late, so the time moves
You are an early stop on the round

How long does it last?

The crew brings the item to the room you choose, takes a digital signature and a photo, and the tracking moves to delivered. If it cannot complete the delivery, expect a message to book a new date.

Other ArrowXL statuses

Tracking not updatingKeep an eye on it
Ready to be scheduledTake action
No one homeTake action
Couldn't deliverTake action
Problem locating itemTake action
Delivered but not receivedTake action

All ArrowXL statuses →

Who is responsible for a late or missing parcel from ArrowXL?

If you bought it from a retailer, the retailer is responsible until the item is in your hands. UK consumer law (Consumer Rights Act, section 29) keeps the goods at the retailer's risk until you, or someone you named to take them, have them, and section 28 says the retailer must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days. ArrowXL itself says that changing the address or cancelling the order is a matter for the retailer.

You normally do not book ArrowXL yourself. It works for businesses, so your contract is with the retailer. The same goes when ArrowXL comes to collect an item you are returning, because the return is arranged through the retailer.

Questions about “2-hour delivery time slot”

What time will ArrowXL deliver?

Your slot text gives the time. ArrowXL does not publish a general delivery window, and shared slots start as early as 6.45am. On the day, askAXL narrows it.

When does ArrowXL send the time slot?

ArrowXL does not publish a fixed time. In reviews people share, the text comes the evening before your delivery.

Can I change my ArrowXL time slot?

No. ArrowXL says it cannot change a slot once issued. It suggests asking another adult aged 18 or over to be in, choosing another day, or using the notice before arrival to get home.

Will ArrowXL warn me before it arrives?

Yes. ArrowXL says the crew gets in touch up to 30 minutes before arriving, and also if your planned delivery changes. Keep your mobile with you.

Can ArrowXL leave it with a neighbour or in a safe place?

No to both. ArrowXL says it cannot deliver to neighbours or leave a delivery in a safe place, and every delivery needs a digital signature.

Based on

ArrowXL: Customer Help, FAQ
ArrowXL: About (askAXL, 2 hour slot, coverage, room of choice)
ArrowXL: Home delivery proposition (time slots, signature capture)
Trustpilot: askaxl.co.uk reviews (shared slot texts)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
legislation.gov.uk: Consumer Rights Act, section 28 (delivery of goods)
ArrowXL: Customer Help (address changes, cancelling, returns)
ArrowXL: About
ArrowXL: A new era for ArrowXL (acquired by the Jacky Perrenot Group, JP HOME)