ArrowXL tracking status

ArrowXL tracking not updating: why, and what to do

The short answer

Keep an eye on it

ArrowXL's askAXL tracker is built around the day of delivery, so little may change before then. If your retailer has not dispatched the order, ArrowXL has nothing to show.

When to act: If askAXL still shows no date 2 working days after the delivery date your retailer gave you, file a complaint and we send it to ArrowXL.

Also shown as: “Tracking not working”

What to do now

Find your tracking reference. Retailers usually send it, and it is 10 to 13 letters and numbers.
Enter it with your postcode on askAXL to see any date you have booked.
Check the delivery date in your retailer's order confirmation.
Look in your texts and email, including junk, for a booking link from ArrowXL.
Keep screenshots of askAXL and your order confirmation for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to ArrowXL, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

ArrowXL says you use its tracking on the day of delivery or collection, with your postcode and a tracking reference, usually 10 to 13 letters and numbers. Before that, askAXL can show the date you booked and your order's progress through its network. If the retailer has not dispatched the order yet, ArrowXL's help says that stage is for the retailer to explain.

On the day, askAXL shows your time slot, an estimated arrival, a live map and the names of the crew. ArrowXL does not publish how often the earlier stages update. In reviews people share, the site does not always load.

Why it happens

The retailer has not dispatched your order to ArrowXL yet
The order is waiting for a date to be booked
It is not the day of delivery yet
The tracking reference or postcode was entered wrongly
An island delivery, where arranging a date can take up to 10 working days
A problem with the askAXL site

What usually happens next

The next real change is usually a text or email with a booking link, then the 2 hour time slot, then the live map on the day.

Other ArrowXL statuses

All ArrowXL statuses →

Who is responsible for a late or missing parcel from ArrowXL?

If you bought it from a retailer, the retailer is responsible until the item is in your hands. UK consumer law (Consumer Rights Act, section 29) keeps the goods at the retailer's risk until you, or someone you named to take them, have them, and section 28 says the retailer must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days. ArrowXL itself says that changing the address or cancelling the order is a matter for the retailer.

You normally do not book ArrowXL yourself. It works for businesses, so your contract is with the retailer. The same goes when ArrowXL comes to collect an item you are returning, because the return is arranged through the retailer.

Questions about “Tracking not updating”

Why does my ArrowXL tracking not update?

ArrowXL's tracking is mainly for the day of delivery. Before that it shows the date booked and your order's progress through its network, so a large item can sit on one stage for days while it waits for a date.

Where do I find my ArrowXL tracking reference?

Retailers usually send it after you order. It is usually 10 to 13 digits and can mix numbers and letters. ArrowXL's texts and emails to you are worth searching too.

Is there an ArrowXL tracking app?

ArrowXL calls askAXL a web app, so you open it in a browser with your reference and postcode. We found no separate ArrowXL tracking app on its site.

Is askAXL really ArrowXL's tracker?

Yes. ArrowXL links to it from its own help page. ArrowXL also warns about unofficial social media accounts, and says it will never ask for bank details on social media.

Based on

ArrowXL: Customer Help, FAQ
ArrowXL: askAXL tracking (journey from the retailer, timeslot, estimated arrival)
ArrowXL: askAXL FAQ
ArrowXL: About
Trustpilot: askaxl.co.uk reviews (shared delivery histories)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
legislation.gov.uk: Consumer Rights Act, section 28 (delivery of goods)
ArrowXL: Customer Help (address changes, cancelling, returns)
ArrowXL: A new era for ArrowXL (acquired by the Jacky Perrenot Group, JP HOME)