Intelcom tracking status

Intelcom tracking not updating: why, and what to do

The short answer

Keep an eye on it

Intelcom says its agents see the same tracking page you do, so a quiet page means nothing new is on file. If the number gives an error, the shipper may not have told Intelcom yet. Intelcom publishes no limit for a page that stops moving.

When to act: If there is no new line after 3 business days, file a complaint and we send it to Intelcom.

Also shown as: “In transit” · “Delivery By Intelcom Courrier Canada Inc.” · “Shipping by Intelcom/Dragonfly”

What to do now

Check the number: letters then digits, such as Intelcom's example INTCLMB1234567, and Amazon numbers in shared posts start with INTLCM. Numbers more than three months old no longer work.
Find your tracking number on the merchant's site or in its shipping email, and make sure you copied all of it.
Compare the Intelcom page with your order page at the seller, and note the date of the last line on each.
Note the delivery date you were first given, and the date of each change.
Save screenshots of the two pages, with your tracking and order numbers.
Still not sorted? File your complaint here. We write it with you and send it to Intelcom, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

Intelcom gives three reasons for a tracking error: the shipper has not notified it of the shipment yet, the number does not start with letters followed by digits, or the number is more than three months old. It also says its customer agents have no more detail than the tracking page shows. It does not publish a limit for a page that stops moving, or the steps a parcel passes through before 'Out for delivery'.

In shared posts, parcels get stuck at 'in transit', and an older post says some never reached the local depot. Amazon orders add one more gap: one person says Amazon scanned the parcel out and Intelcom never scanned it in, and another saw Amazon's 'Your parcel may be lost' with a number the courier's site called invalid. The name 'Delivery By Intelcom Courrier Canada Inc.' on an Amazon order only says who is carrying it, not where it is, and it can appear even when your emails say Dragonfly.

Why it happens

The shipper has not told Intelcom about the parcel yet
The tracking number is mistyped, or more than three months old
The parcel left the seller but was not scanned in at Intelcom, in reviews people share
The parcel is moving between Intelcom sites, in reviews people share
A lost parcel, which is the less likely answer but does occur

What usually happens next

The next line should be 'Out for delivery', with an email when the parcel is estimated within three hours. If weather or the route is holding it up, Intelcom says an email gives you the new date. In one shared history, a parcel from Toronto to Gatineau was still going between Toronto sites and 'in transit' on its 16th day.

Other Intelcom statuses

Out for deliveryNormal
Delivery postponedKeep an eye on it
Delivery attemptedTake action
Delivered, but not receivedTake action
Ready for pickupTake action
Sorry, your package was undeliverableTake action

All Intelcom statuses →

Who is responsible for a late or missing parcel from Intelcom?

If you bought online from a business, the seller hired Intelcom, or Dragonfly as it is called outside Quebec, and is its customer, so when an order is late, lost or missing it is in most cases for the seller to put right with a replacement or a refund. Intelcom says it delivers for merchants and does not know the contents or value of a parcel, and it points damage and missing items to the merchant. On Amazon orders, people who share their experience got the credit or replacement from Amazon, though one says Amazon restricted their account after they reported a missing parcel.

If you sent the parcel yourself, note that Intelcom sells its shipping to businesses, from retailers and logistics firms to smaller companies, and its website terms cover only the website. We found no published terms for a private sender, so a business shipping with Intelcom goes by its own contract.

Questions about “Tracking not updating”

Why is my Intelcom or Dragonfly tracking not updating?

Intelcom does not explain a quiet page, but it says its agents see only what you see. In shared posts parcels stick at 'in transit'. If nothing moves, file a complaint here and we send it to Intelcom.

Why does my Intelcom tracking number give an error?

Intelcom gives three reasons: the shipper has not told it about the parcel yet, the number does not start with letters then digits, or it is more than three months old.

Can Intelcom tell me more than the tracking page?

Intelcom says no. Its agents have the same information you see, with no extra details. So your own screenshots of each line are worth keeping.

Why does Amazon say my Intelcom parcel may be lost?

That is Amazon's message, not Intelcom's. People report it when the parcel left Amazon and then shows nothing at Intelcom. On an Amazon order, a replacement or refund is in most cases for Amazon to put right.

Based on

Intelcom: Frequently asked questions (delivery postponed, delivery hours, safe places, tracking errors, text messages, instructions form)
RedFlagDeals forum: Intelcom is always late and keeps losing orders (older shared experience: stuck at 'in transit', never reached the local depot)
RedFlagDeals forum: Intelcom is now Dragonfly (shared experience, Amazon line 'Delivery By Intelcom Courrier Canada Inc.', 'Your parcel may be lost', 'shipping by Intelcom/Dragonfly')
RedFlagDeals forum: Is there any way to prevent Amazon.ca from using Intelcom?, page 5 (shared experience: delivered while both sites said out for delivery)
Trustpilot review of Intelcom (shared experience: Amazon scanned it out, Intelcom did not scan it in)
Trustpilot review of Intelcom (shared history: 16 days between Toronto sites, in transit, out for delivery)
Dragonfly Shipping: About (Intelcom as parent company, independent delivery partners)
Dragonfly Shipping: Frequently asked questions (name change, Intelcom kept in Quebec, names may coexist, same status words as Intelcom)
Dragonfly Shipping: Small and medium businesses (shipping sold to businesses)
Intelcom: Terms of Use (website only)
Reddit r/amazonprime (shared experience: marked delivered by Intelcom, parcel not in the photo, Amazon restricted the account)