Intelcom tracking
Intelcom tracking statuses explained
Intelcom, called Dragonfly outside Quebec, is a Montreal courier that handles the last leg of online orders for retailers, and it carries many Amazon parcels. It is one company: it keeps the Intelcom name in Quebec, uses Dragonfly in the rest of Canada and says the two names may coexist for some time, so your emails or driver can show either, and Amazon's order page can read 'Delivery By Intelcom Courrier Canada Inc.'. A parcel goes through one of its stations and out with an independent delivery driver, seven days a week from 8am to 10pm. Tracking is a short list of statuses, such as 'Out for delivery', 'Delivery postponed' and 'Delivered', and Dragonfly's help pages use the same words, so these pages apply under either name.
Every Intelcom tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Out for delivery | Your parcel is with an Intelcom (Dragonfly) driver today and can arrive as late as 10pm. | Normal |
| Delivery postponed | Intelcom could not deliver your parcel today and says it will try again on the next business day. | Keep an eye on it |
| Delivery attempted | Intelcom has recorded a failed try at your address. | Take action |
| Delivered, but not received | The driver marked your Intelcom parcel as delivered, yet it is not with you. | Take action |
| Tracking not updating | Intelcom says its agents see the same tracking page you do, so a quiet page means nothing new is on file. | Keep an eye on it |
| Ready for pickup | Your parcel has reached the store you chose for counter delivery, and you have 5 days to collect it. | Take action |
| Sorry, your package was undeliverable | In reviews people share, this message means delivery has ended and the parcel is going back to the seller. | Take action |
Intelcom delays
Intelcom says deliveries can be affected by things outside its control, such as weather or route conditions, and that its delivery estimates follow the driver's schedule, so a driver running behind moves your estimate as well. It says you get an email with a new date once the parcel is back on the road. In reviews people share, postponed lines tend to repeat in the weeks around December, and one parcel moved between Toronto sites for days.
Is your parcel from Intelcom late or missing?
Who is responsible for a late or missing parcel from Intelcom?
If you bought online from a business, the seller hired Intelcom, or Dragonfly as it is called outside Quebec, and is its customer, so when an order is late, lost or missing it is in most cases for the seller to put right with a replacement or a refund. Intelcom says it delivers for merchants and does not know the contents or value of a parcel, and it points damage and missing items to the merchant. On Amazon orders, people who share their experience got the credit or replacement from Amazon, though one says Amazon restricted their account after they reported a missing parcel.
If you sent the parcel yourself, note that Intelcom sells its shipping to businesses, from retailers and logistics firms to smaller companies, and its website terms cover only the website. We found no published terms for a private sender, so a business shipping with Intelcom goes by its own contract.
Questions about Intelcom tracking
What does 'Out for delivery' mean on Intelcom or Dragonfly?
Your parcel is on its way with a driver today. Intelcom says its estimates depend on the driver's schedule, which can slip. If the driver cannot finish, the status changes to 'Delivery postponed'.
What does 'Delivery postponed' mean on Intelcom or Dragonfly?
Intelcom says it could not deliver your parcel today and will try on the next business day. The reasons it gives are an inaccessible door, an unfinished route, no safe place, or a parcel the driver could not find.
Why does Intelcom or Dragonfly say delivery attempted when I was home?
Intelcom gives no detail on what counts as an attempt. Many people report the same, often with a locked door or a late hour. Save any camera footage. Were you home? File a complaint here and we send it to Intelcom.
Intelcom or Dragonfly shows delivered, but my parcel is not here. What now?
Check the delivery photo in your email and search that spot, including behind objects. Look in the mailroom and ask neighbours. If it is still missing the next day, file a complaint here and we send it to Intelcom.
Why is my Intelcom or Dragonfly tracking not updating?
Intelcom does not explain a quiet page, but it says its agents see only what you see. In shared posts parcels stick at 'in transit'. If nothing moves, file a complaint here and we send it to Intelcom.
Based on
- Intelcom: Frequently asked questions (delivery postponed, delivery hours, safe places, tracking errors, text messages, instructions form)
- Dragonfly Shipping: About (Intelcom as parent company, independent delivery partners)
- Dragonfly Shipping: Frequently asked questions (name change, Intelcom kept in Quebec, names may coexist, same status words as Intelcom)
- Dragonfly Shipping: Small and medium businesses (shipping sold to businesses)
- Intelcom: Terms of Use (website only)
- Reddit r/amazonprime (shared experience: marked delivered by Intelcom, parcel not in the photo, Amazon restricted the account)