Intelcom tracking status

Intelcom “Out for delivery”: what it means

The short answer

Normal

Your parcel is with an Intelcom (Dragonfly) driver today and can arrive as late as 10pm. Delivery runs from 8am to 10pm, seven days a week. The email saying it is within three hours is an estimate, and drivers can fall behind.

When to act: If it still shows out for delivery with no new line after 2 business days, file a complaint and we send it to Intelcom.

Also shown as: “Your package will be delivered before 7pm” · “Sorry, your driver was delayed” · “Your package is on its way before 10pm”

What to do now

Use the link in Intelcom's tracking email to add delivery instructions, such as where to leave the parcel, a door code or directions.
Stay near the door or buzzer until 10pm if you need to take it in person.
After the delivery time passes, check your email for a delivery photo, and look around the door and in the mailroom.
Compare the status on the courier's tracking page and on the seller's order page, as one can lag behind the other.
Take a screenshot of the status and the time, and note your tracking and order numbers.
Still not sorted? File your complaint here. We write it with you and send it to Intelcom, so you do not have to chase it yourself.

Start my complaint

What does “Out for delivery” mean?

Intelcom, known as Dragonfly outside Quebec, says its estimates come from the driver's schedule, and that if the status still says out for delivery, the driver will get there as soon as possible. If you signed up for email notices, one comes when the parcel is estimated to reach you within the next three hours. Its agents see the same page you do, so the status is all there is to go on.

This status says what should happen today, and days do not always go that way. In reviews people share, the messages can step back during the day: 'Your package will be delivered before 7pm', then 'Sorry, your driver was delayed. Your package is on its way before 10pm', then 'Sorry, your package can't be delivered today'. The status can also lag: one person's parcel had been at the door for 30 minutes while both Amazon and Intelcom still said out for delivery.

Why does Intelcom show it?

The parcel has left the station with today's driver
A long route, as drivers can run as late as 10pm
A driver behind schedule, which moves the estimate
A delivered parcel whose scan has not shown yet, in reviews people share

How long does it last?

Usually 'Delivered' the same day, with a delivery photo by email if the parcel was not handed to you. If the driver cannot finish, the next line is 'Delivery postponed' and Intelcom says it tries again on the next business day.

Other Intelcom statuses

Delivery postponedKeep an eye on it
Delivery attemptedTake action
Delivered, but not receivedTake action
Tracking not updatingKeep an eye on it
Ready for pickupTake action
Sorry, your package was undeliverableTake action

All Intelcom statuses →

Who is responsible for a late or missing parcel from Intelcom?

If you bought online from a business, the seller hired Intelcom, or Dragonfly as it is called outside Quebec, and is its customer, so when an order is late, lost or missing it is in most cases for the seller to put right with a replacement or a refund. Intelcom says it delivers for merchants and does not know the contents or value of a parcel, and it points damage and missing items to the merchant. On Amazon orders, people who share their experience got the credit or replacement from Amazon, though one says Amazon restricted their account after they reported a missing parcel.

If you sent the parcel yourself, note that Intelcom sells its shipping to businesses, from retailers and logistics firms to smaller companies, and its website terms cover only the website. We found no published terms for a private sender, so a business shipping with Intelcom goes by its own contract.

Questions about “Out for delivery”

What does 'Out for delivery' mean on Intelcom or Dragonfly?

Your parcel is on its way with a driver today. Intelcom says its estimates depend on the driver's schedule, which can slip. If the driver cannot finish, the status changes to 'Delivery postponed'.

How late does Intelcom deliver? Does it deliver on weekends?

Intelcom says its delivery hours are 8am to 10pm, seven days a week. That includes Saturdays and Sundays.

I was told three hours and my Intelcom parcel has not come. Where is it?

Intelcom says the estimate follows the driver's schedule and the driver may have fallen behind. If the status still says out for delivery, it says it will get there as soon as it can.

Is Dragonfly the same as Intelcom?

Yes. Dragonfly says Intelcom is its parent company. The company keeps the Intelcom name in Quebec, uses Dragonfly elsewhere in Canada and says the two names may coexist for some time, so your order or email may show either.

I got a message from Dragonfly about a delivery. Is it real?

It can be. Dragonfly is the name Intelcom uses outside Quebec, so a delivery email can carry it even if you ordered from another shop. Both names warn about fake messages, and say they never ask for payment. Check your own tracking number instead of using a link you doubt.

Based on

Intelcom: Frequently asked questions (delivery postponed, delivery hours, safe places, tracking errors, text messages, instructions form)
Dragonfly Shipping: About (Intelcom as parent company, independent delivery partners)
Dragonfly Shipping: Frequently asked questions (name change, Intelcom kept in Quebec, names may coexist, same status words as Intelcom)
Intelcom: New identity announcement (Dragonfly outside Quebec, Intelcom in Quebec)
Wikipedia: Intelcom (clients, Amazon, Dragonfly)
Trustpilot review of Intelcom (shared messages: 'before 7pm', 'your driver was delayed', 'can't be delivered today', 'undeliverable')
RedFlagDeals forum: Is there any way to prevent Amazon.ca from using Intelcom?, page 5 (shared experience: delivered while both sites said out for delivery)
RedFlagDeals forum: Intelcom is now Dragonfly (shared experience, Amazon line 'Delivery By Intelcom Courrier Canada Inc.')
Dragonfly Shipping: Small and medium businesses (shipping sold to businesses)
Intelcom: Terms of Use (website only)
Reddit r/amazonprime (shared experience: marked delivered by Intelcom, parcel not in the photo, Amazon restricted the account)