Intelcom tracking status
Intelcom “Ready for pickup”: what it means
The short answer
Take actionYour parcel has reached the store you chose for counter delivery, and you have 5 days to collect it. Show the barcode from the email to the cashier. After 5 days it goes back to the merchant, and any refund follows their policy.
When to act: If the store cannot find your parcel, or it went back before the 5 days were up, file a complaint and we send it to Intelcom.
Also shown as: “Confirmation of arrival in store”
What to do now
- 1
Find the arrival email, which has the store address and the barcode.
- 2
Go within 5 days of the parcel reaching the store, using the date of the email as your guide.
- 3
Show the barcode from the email to the cashier.
- 4
If someone else is going, forward them the email, since the barcode is all they need.
- 5
If the store cannot find it, note the date and time of your visit and keep the email.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Intelcom, so you do not have to chase it yourself.
Waiting at a post office, shop or locker with another courier
- USPS: Held at post office
- DHL: Awaiting Collection by Consignee
- UniUni: Failed delivery attempt, returning to the warehouse
- Cainiao: Waiting for Pick Up
- Evri: Ready for collection
- DPD: Being held at the depot
- InPost: Ready to collect
- Parcelforce: Available for Redelivery or Collection
- Canada Post: Available for pickup
- Purolator: Shipment available for pickup
- Canpar: Held for pickup
- Australia Post: Awaiting collection
- StarTrack: At Delivery Depot
- Aramex: Ready for collection
- CouriersPlease: Ready for collection
- Team Global Express: Awaiting collection
- NZ Post: Ready to collect
- An Post: Your delivery is in D.S.U.
- DPD Ireland: Your parcel is held at the DPD depot
What does “Ready for pickup” mean?
This only applies if you chose counter delivery with Intelcom when you ordered. Intelcom's FAQ names Couche-Tard and Circle K counters, Dragonfly's FAQ describes the same option, and the exact store depends on what the merchant offered. When the parcel arrives, you get an email with the store address and a unique barcode, and the cashier scans it to hand you the parcel.
This is not the same as picking up from an Intelcom or Dragonfly station. Both say pickups at their stations are not available right now, so a parcel on its way to your home cannot be collected there. The page says this option has to be chosen when you order, and it does not mention any ID.
Why does Intelcom show it?
- You chose counter delivery on the merchant's website when ordering
- The parcel has reached the store you selected
- A participating store was on offer at checkout
How long does it last?
Once the barcode is scanned, the parcel is yours. If nobody collects it within 5 days of its arrival, it goes back to the merchant and you are refunded under the merchant's policy.
Other Intelcom statuses
- Out for deliveryNormal
- Delivery postponedKeep an eye on it
- Delivery attemptedTake action
- Delivered, but not receivedTake action
- Tracking not updatingKeep an eye on it
- Sorry, your package was undeliverableTake action
Who is responsible for a late or missing parcel from Intelcom?
If you bought online from a business, the seller hired Intelcom, or Dragonfly as it is called outside Quebec, and is its customer, so when an order is late, lost or missing it is in most cases for the seller to put right with a replacement or a refund. Intelcom says it delivers for merchants and does not know the contents or value of a parcel, and it points damage and missing items to the merchant. On Amazon orders, people who share their experience got the credit or replacement from Amazon, though one says Amazon restricted their account after they reported a missing parcel.
If you sent the parcel yourself, note that Intelcom sells its shipping to businesses, from retailers and logistics firms to smaller companies, and its website terms cover only the website. We found no published terms for a private sender, so a business shipping with Intelcom goes by its own contract.
Questions about “Ready for pickup”
How long do I have to pick up an Intelcom counter delivery?
Intelcom says 5 days from the moment the package is delivered to the store. After that it goes back to the merchant.
Can someone else pick up my Intelcom parcel at the store?
Yes. Intelcom says the person only needs the email containing the barcode. Its page does not mention ID.
Can I pick up my parcel at an Intelcom station?
No. Intelcom says pickups at its stations are not available right now. Counter delivery has to be chosen on the merchant's website when you order.
What happens if I do not pick up my Intelcom parcel in time?
It goes back to the merchant, and you are refunded under the merchant's own policy. Intelcom does not set the refund.
Based on
- Intelcom: Convenient Counter Delivery (5 days, barcode, returned to the merchant)
- Intelcom: Frequently asked questions (delivery postponed, delivery hours, safe places, tracking errors, text messages, instructions form)
- Dragonfly Shipping: Frequently asked questions (name change, Intelcom kept in Quebec, names may coexist, same status words as Intelcom)
- Dragonfly Shipping: About (Intelcom as parent company, independent delivery partners)
- Dragonfly Shipping: Small and medium businesses (shipping sold to businesses)
- Intelcom: Terms of Use (website only)
- Reddit r/amazonprime (shared experience: marked delivered by Intelcom, parcel not in the photo, Amazon restricted the account)