Aramex tracking status
Aramex “Ready for collection”: what it means
The short answer
Take actionYour parcel is at a collection point, and the tracking page offers no redelivery to your door. It shows the address and store hours. Take photo ID, your label number and any notice you received.
When to act: If the collection point cannot find your parcel, or it is sent back before those 7 days are up, file a complaint and we send it to Aramex.
Also shown as: “Your parcel is ready for collection” · “We've delivered your parcel to your local collection point” · “Collection required” · “Collect your parcel from” · “Your parcel will be delivered to a collection point”
What to do now
- 1
Open the tracking page and select your label number to see the collection point and its store hours.
- 2
Take photo ID showing the delivery address, your label number and the email or SMS notice, if you have one.
- 3
If the page lists more than one label number, take them all, as the page asks you to quote each one when collecting.
- 4
If someone else goes for you, give them the same proof.
- 5
Aim to go within 7 days of the first delivery attempt, and keep a screenshot of the page in case the parcel cannot be found.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Aramex, so you do not have to chase it yourself.
Waiting at a post office, shop or locker with another courier
- USPS: Held at post office
- DHL: Awaiting Collection by Consignee
- UniUni: Failed delivery attempt, returning to the warehouse
- Cainiao: Waiting for Pick Up
- Evri: Ready for collection
- DPD: Being held at the depot
- InPost: Ready to collect
- Parcelforce: Available for Redelivery or Collection
- Canada Post: Available for pickup
- Purolator: Shipment available for pickup
- Canpar: Held for pickup
- Intelcom: Ready for pickup
- Australia Post: Awaiting collection
- StarTrack: At Delivery Depot
- CouriersPlease: Ready for collection
- Team Global Express: Awaiting collection
- NZ Post: Ready to collect
- An Post: Your delivery is in D.S.U.
- DPD Ireland: Your parcel is held at the DPD depot
What does “Ready for collection” mean?
The parcel is with an agent that holds parcels for Aramex. The tracking page names it under 'Collect your parcel from', with the address, store hours and a map. It lands here when nobody was available and there was no safe place, when a signature or PIN was needed, or because the sender chose Click & Collect. Aramex's own words are 'We've delivered your parcel to your local collection point', but this does not mean delivered to you. If the line says 'Your parcel will be delivered to a collection point', the sender chose Click & Collect and the parcel may not be there yet, so wait for 'Ready for collection'.
Staff can ask for ID showing your address matches the delivery address, plus the email or SMS notice. Aramex publishes no hold period for collection points. Its conditions of carriage say a parcel may go back to the sender if neither redelivery nor pick-up happens within 7 days, so treat that as your limit. The Australian conditions do not say when those days start, and New Zealand's count from the first delivery attempt, so count from then to be safe.
Why does Aramex show it?
- Nobody was available and there was no safe place to leave it
- The sender asked for a signature or a PIN, and nobody could give one
- The sender chose Aramex's Click & Collect service
- The courier did not think your safe place instructions were safe
How long does it last?
Aramex does not say which line follows once you collect it. If nobody collects it, the next panel may be 'Unable to deliver' and 'Return to sender'.
Other Aramex statuses
- Tracking number allocatedKeep an eye on it
- Parcel delayedKeep an eye on it
- Tracking not updatingKeep an eye on it
- Missed deliveryTake action
- Delivered but not receivedTake action
- Return to senderTake action
Who is responsible for a late or missing parcel from Aramex?
If you bought online from a business, that business chose Aramex and is its customer, so a late or missing order is in most cases for the seller to put right, wherever you live. In Australia, the Australian Consumer Law (section 36) says a business that has taken your money must supply the goods within the time it promised, or within a reasonable time if it promised none. The exception is where someone else or something outside its control caused the failure and it took reasonable care to avoid it, and a seller can try to rely on that when the courier is at fault. The law does not spell out who bears the risk of a parcel lost on the way, but government guidance in Western Australia says the seller has to resolve problems with the courier it used. In New Zealand, the Consumer Guarantees Act (section 5A) makes a seller who arranges delivery responsible for the goods reaching you at the agreed time, or within a reasonable time if none was agreed, and government guidance there says the shop stays responsible until the goods reach you.
If you sent the parcel yourself, your contract is with the Aramex franchisee that carried it, under its conditions of carriage, and those conditions say you have no claim against the rest of the Aramex network. In Australia they limit cover for loss or damage to the cost price of the goods, freight included, up to $1,500 excluding GST, for standard labels only, with a list of excluded goods, and they do not limit your consumer guarantees under the Australian Consumer Law. New Zealand's conditions set a maximum of $2,000 including GST for each unit of goods, and say the Consumer Guarantees Act prevails where it applies.
Questions about “Ready for collection”
Where is my Aramex collection point?
Your tracking page names it. Select your label number and look under 'Collect your parcel from' for the address, store hours and a map. The calling card should say the same.
What do I need to collect an Aramex parcel?
Aramex asks for photo ID and your label number. Its conditions also mention ID showing your address is the delivery address, and the email or SMS notice, so take all of them.
Why was my Aramex parcel taken to a collection point?
Aramex says it can be because nobody was available and there was no safe place, or because a signature or PIN was required. The sender may also have chosen Click & Collect.
How long does Aramex keep a parcel at a collection point?
Aramex publishes no hold period for collection points. Its conditions say a parcel may go back to the sender if neither redelivery nor pick-up happens within 7 days, so aim to collect within that time.
Can Aramex redeliver a parcel from a collection point?
The tracking page does not offer a redelivery button for a parcel at a collection point. Aramex's pages do not say that it is never possible, but plan on collecting it.
Based on
- Aramex Australia: Track ('Your parcel is ready for collection', Click & Collect, why a parcel goes to a collection point)
- Aramex Australia: tracking page script (collection point map, no redelivery button)
- Aramex Australia: Domestic conditions of carriage, clauses 6.1 and 6.5 (7 days, ID, notification, authorised person)
- Aramex Australia FAQ: Delivery to a safe place
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
- Aramex Australia: Domestic conditions of carriage (franchisee as carrier, $1,500 limit, consumer guarantees)
- Aramex Australia: Limited liability (standard labels, excluded goods)
- Aramex New Zealand: Domestic conditions of carriage, clauses 21.1 and 29 (limited carrier's risk, $2,000 for each unit, Consumer Guarantees Act prevails)
- Consumer Guarantees Act, section 5A (guarantee as to delivery)
- New Zealand government consumer guidance: Delivery issues (the shop is responsible for delivery until the goods reach you)