Aramex tracking
Aramex tracking statuses explained
Aramex is the name Fastway Couriers now trades under in Australia and New Zealand, so an old Fastway label or search leads here. It delivers for online shops and businesses through local franchises: a courier picks the parcel up, it goes through a regional depot to the depot nearest you, and a local courier brings it to your door or to a collection point. Tracking lists each scan with a location and time, under a panel such as 'Onboard with courier', 'Missed delivery' or 'Parcel delayed'. Fastway Couriers Ireland was a separately owned business that did not become Aramex: it kept its own name until its parent group went into receivership and stopped trading, so its parcels are not covered here.
Every Aramex tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Tracking number allocated | The sender has made a label, but Aramex does not have your parcel yet. | Keep an eye on it |
| Parcel delayed | Your parcel has passed its estimated delivery date and Aramex knows it is late. | Keep an eye on it |
| Tracking not updating | A quiet tracking page does not prove your parcel has stopped, because Aramex scans it only at each stage. | Keep an eye on it |
| Missed delivery | Aramex says nobody was available, so your parcel is waiting at your local depot for you to arrange redelivery. | Take action |
| Ready for collection | Your parcel is at a collection point, and the tracking page offers no redelivery to your door. | Take action |
| Delivered but not received | Aramex has recorded your parcel as delivered, which may mean a safe place and no signature. | Take action |
| Return to sender | Aramex could not deliver your parcel and it is going back to the sender. | Take action |
Aramex delays
Aramex says its transit times are estimates that can change without notice, and that freight volumes, network capacity and state or territory restrictions can affect them. Deliveries run in business hours on business days only, so a weekend or public holiday adds days. Once the estimated date has passed, the tracking page shows 'Parcel delayed' with 'up to 48 hours'. Aramex's Network Service Updates page lists affected suburbs by regional franchise with the days of delay, so a delay can be local rather than across the whole network.
Is your parcel from Aramex late or missing?
Who is responsible for a late or missing parcel from Aramex?
If you bought online from a business, that business chose Aramex and is its customer, so a late or missing order is in most cases for the seller to put right, wherever you live. In Australia, the Australian Consumer Law (section 36) says a business that has taken your money must supply the goods within the time it promised, or within a reasonable time if it promised none. The exception is where someone else or something outside its control caused the failure and it took reasonable care to avoid it, and a seller can try to rely on that when the courier is at fault. The law does not spell out who bears the risk of a parcel lost on the way, but government guidance in Western Australia says the seller has to resolve problems with the courier it used. In New Zealand, the Consumer Guarantees Act (section 5A) makes a seller who arranges delivery responsible for the goods reaching you at the agreed time, or within a reasonable time if none was agreed, and government guidance there says the shop stays responsible until the goods reach you.
If you sent the parcel yourself, your contract is with the Aramex franchisee that carried it, under its conditions of carriage, and those conditions say you have no claim against the rest of the Aramex network. In Australia they limit cover for loss or damage to the cost price of the goods, freight included, up to $1,500 excluding GST, for standard labels only, with a list of excluded goods, and they do not limit your consumer guarantees under the Australian Consumer Law. New Zealand's conditions set a maximum of $2,000 including GST for each unit of goods, and say the Consumer Guarantees Act prevails where it applies.
Questions about Aramex tracking
What does 'Tracking number allocated' mean on Aramex?
The sender has created a shipping label and it has a number. Aramex says it has not yet received the parcel, and that another update follows when a courier has it.
How long does Aramex take to deliver?
It depends on the two regions. Aramex Australia publishes a delivery times matrix, and the tracking page shows an estimate for your parcel. These are estimates, not guarantees, and they count business days only.
Why is my Aramex tracking not working?
Usually the label number was mistyped or no scan has shown yet, which Aramex says can take up to 48 hours. If the page shows lines but no new ones, the parcel may be between scans.
What does 'Calling card left' mean on Aramex?
The courier could not deliver and left a card at the address. The parcel is at your local depot until you choose redelivery or pick it up yourself.
Where is my Aramex collection point?
Your tracking page names it. Select your label number and look under 'Collect your parcel from' for the address, store hours and a map. The calling card should say the same.
Based on
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
- Aramex Australia: Domestic conditions of carriage (franchisee as carrier, $1,500 limit, consumer guarantees)
- Aramex Australia: Limited liability (standard labels, excluded goods)
- Aramex New Zealand: Domestic conditions of carriage, clauses 21.1 and 29 (limited carrier's risk, $2,000 for each unit, Consumer Guarantees Act prevails)
- Consumer Guarantees Act, section 5A (guarantee as to delivery)
- New Zealand government consumer guidance: Delivery issues (the shop is responsible for delivery until the goods reach you)