Aramex tracking status
Aramex “Tracking number allocated”: what it means
The short answer
Keep an eye on itThe sender has made a label, but Aramex does not have your parcel yet. The next update comes once an Aramex courier picks it up, which depends on when the sender hands it over.
When to act: If this is still the last line after 5 business days, file a complaint and we send it to the seller.
Also shown as: “The sender has created a shipping label, but Aramex has not yet received your parcel” · “Sender is preparing your parcel for pick-up” · “The sender is completing the final steps to prepare for pick-up”
What to do now
- 1
Compare the date of this line with the dispatch time on your order confirmation.
- 2
Look for a second label number on your order, as one order can travel as several parcels.
- 3
If the seller says it has been picked up, allow 48 hours, as Aramex says scan details can take that long to appear.
- 4
Check the delivery address on your order now, including any unit number.
- 5
Keep a dated screenshot of the tracking page and your order confirmation.
- 6
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.
What does “Tracking number allocated” mean?
This is the first thing the tracking page shows. 'Tracking number allocated' means the sender created a shipping label and the number exists. 'Sender is preparing your parcel for pick-up' means the sender is on the final steps. On both, Aramex says in so many words that it has not yet received your parcel, and the page shows no progress bar at this stage.
So this does not mean Aramex has lost or delayed anything. It also does not prove the parcel has been packed. Aramex says it sends the next update when the parcel is in the hands of a courier.
Why does Aramex show it?
- The sender made the label before packing the order
- The parcel is packed and waiting for the courier's pick-up run
- A pick-up was missed, so the parcel is still with the sender
- The courier has it, but the first scan has not shown yet, which Aramex says can take up to 48 hours
How long does it last?
The next lines show a courier has the parcel, then a depot scan such as 'Your parcel has arrived at our Aramex depot'. Aramex publishes no limit for how long a label can sit at this stage, because the sender decides when it goes.
Other Aramex statuses
- Parcel delayedKeep an eye on it
- Tracking not updatingKeep an eye on it
- Missed deliveryTake action
- Ready for collectionTake action
- Delivered but not receivedTake action
- Return to senderTake action
Who is responsible for a late or missing parcel from Aramex?
If you bought online from a business, that business chose Aramex and is its customer, so a late or missing order is in most cases for the seller to put right, wherever you live. In Australia, the Australian Consumer Law (section 36) says a business that has taken your money must supply the goods within the time it promised, or within a reasonable time if it promised none. The exception is where someone else or something outside its control caused the failure and it took reasonable care to avoid it, and a seller can try to rely on that when the courier is at fault. The law does not spell out who bears the risk of a parcel lost on the way, but government guidance in Western Australia says the seller has to resolve problems with the courier it used. In New Zealand, the Consumer Guarantees Act (section 5A) makes a seller who arranges delivery responsible for the goods reaching you at the agreed time, or within a reasonable time if none was agreed, and government guidance there says the shop stays responsible until the goods reach you.
If you sent the parcel yourself, your contract is with the Aramex franchisee that carried it, under its conditions of carriage, and those conditions say you have no claim against the rest of the Aramex network. In Australia they limit cover for loss or damage to the cost price of the goods, freight included, up to $1,500 excluding GST, for standard labels only, with a list of excluded goods, and they do not limit your consumer guarantees under the Australian Consumer Law. New Zealand's conditions set a maximum of $2,000 including GST for each unit of goods, and say the Consumer Guarantees Act prevails where it applies.
Questions about “Tracking number allocated”
What does 'Tracking number allocated' mean on Aramex?
The sender has created a shipping label and it has a number. Aramex says it has not yet received the parcel, and that another update follows when a courier has it.
Does Aramex have my parcel if it says 'Sender is preparing your parcel for pick-up'?
No. Aramex says the sender is completing the final steps and that it has not yet received the parcel.
How long can Aramex tracking stay on 'Tracking number allocated'?
Aramex publishes no limit, because it depends on when the seller hands the parcel over. After 5 business days with no pick-up scan, file a complaint on Complain.biz and we send it to the seller.
Based on
- Aramex Australia: Track (pop-ups 'Tracking number allocated' and 'Sender is preparing your parcel for pick-up', 48 hours for scan details)
- Aramex Australia: tracking page script (no progress bar before pick-up)
- Aramex Australia FAQ: What if I've missed a pick-up?
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
- Aramex Australia: Domestic conditions of carriage (franchisee as carrier, $1,500 limit, consumer guarantees)
- Aramex Australia: Limited liability (standard labels, excluded goods)
- Aramex New Zealand: Domestic conditions of carriage, clauses 21.1 and 29 (limited carrier's risk, $2,000 for each unit, Consumer Guarantees Act prevails)
- Consumer Guarantees Act, section 5A (guarantee as to delivery)
- New Zealand government consumer guidance: Delivery issues (the shop is responsible for delivery until the goods reach you)