Team Global Express tracking status
Team Global Express “Awaiting collection”: what it means
The short answer
Take actionYour parcel is at a Service Hub, often a service station, newsagent or pharmacy, and will not come to your door by itself. TGE's pages give 7 business days to collect it, and one says 7 days, so go early. The message names the hub, its address and its hours.
When to act: If the Service Hub cannot find your parcel, or it leaves the hub before the 7 business days are up, file a complaint and we send it to Team Global Express.
Also shown as: “Your shipment is awaiting collection from alternate delivery point”
What to do now
- 1
Read the hub's name, address and hours in the message or the shipment details before you travel.
- 2
Wait for the notification, as the parcel is not available at the hub until then.
- 3
Work out your last day: 7 business days, or 7 calendar days to be safe.
- 4
Read any collection terms shown in the shipment details, and take your shipment number and photo ID.
- 5
Still not sorted? File your complaint here. We write it with you and send it to Team Global Express, so you do not have to chase it yourself.
Waiting at a post office, shop or locker with another courier
- USPS: Held at post office
- DHL: Awaiting Collection by Consignee
- UniUni: Failed delivery attempt, returning to the warehouse
- Cainiao: Waiting for Pick Up
- Evri: Ready for collection
- DPD: Being held at the depot
- InPost: Ready to collect
- Parcelforce: Available for Redelivery or Collection
- Canada Post: Available for pickup
- Purolator: Shipment available for pickup
- Canpar: Held for pickup
- Intelcom: Ready for pickup
- Australia Post: Awaiting collection
- StarTrack: At Delivery Depot
- Aramex: Ready for collection
- CouriersPlease: Ready for collection
- NZ Post: Ready to collect
- An Post: Your delivery is in D.S.U.
- DPD Ireland: Your parcel is held at the DPD depot
What does “Awaiting collection” mean?
The message reads 'Your shipment is awaiting collection from alternate delivery point', followed by a name, an address and hours, such as a BP service station in TGE's own sample. An Alternate Delivery Point and a Service Hub are the same thing: a secure place TGE uses when you could not receive the parcel. TGE lists retail stores, service stations, newsagents and pharmacies, many open 24 hours a day, seven days a week, and says it has about 1,700 collection points.
The parcel stays at the hub for 7 business days. One TGE answer says only '7 days', so collect within that shorter time if you can. TGE's help pages do not say what happens after the last day. Its Service Conditions allow it to return goods to the sender, and a reviewer reports being told this happens after 7 days.
Why does Team Global Express show it?
- Nobody was home and the parcel could not be left
- A signature was required and nobody was there to sign
- The driver could not reach the address
- Sender restrictions or the type of item meant it could not be left
- You chose collection in 'Manage My Delivery'
How long does it last?
When you collect it, the message 'Your parcel has been collected' follows and the milestone changes to 'Collected'. If it stays uncollected, TGE's conditions allow it to return the goods to the sender, or to sell or dispose of them 30 days after reasonable efforts to reach its customer.
Other Team Global Express statuses
- In transitNormal
- Out for deliveryNormal
- Held up in transitKeep an eye on it
- Tracking not updatingKeep an eye on it
- Attempted deliveryTake action
- Delivered but not receivedTake action
Who is responsible for a late or missing parcel from Team Global Express?
When you ordered from a business, the seller is normally the one to sort out a late or missing parcel. The seller booked Team Global Express and is its customer, and TGE's conditions deal with that customer, not with you. Section 36 of the Australian Consumer Law says a business that took your money must supply within the time it stated, or within a reasonable time, unless the failure came from someone else or a cause outside its control and it took reasonable precautions, and a seller may rely on that if the courier was at fault. Section 36 does not spell out a refund, and that law does not say in plain terms who bears the risk of a lost parcel. Government guidance in Western Australia says the seller must resolve delivery problems with the courier, and that you are entitled to a refund if it still fails to deliver. State law on the sale of goods and the seller's terms may also count, and are not covered here.
If you sent the parcel yourself, your contract is with Team Global Express, under its Service Conditions. They exclude liability for lost or damaged goods unless you bought Team GE Extra Service, which pays up to $500 or an agreed amount, at most $5,000 unless TGE advises another maximum, and is not offered on some services including Express Book & Pay, and they exclude liability for delay and non-delivery. They also say your Australian Consumer Law rights stay in place: if you are a consumer and the receiver is not a business, guarantees apply that cannot be excluded, although the amount you can recover may be limited.
Questions about “Awaiting collection”
What is a Team Global Express Service Hub?
A place where people can drop off and pick up parcels, such as a shop, service station, newsagent or pharmacy. TGE says many are open 24 hours a day, seven days a week. It is also called an Alternate Delivery Point.
How long will Team Global Express keep my parcel at a Service Hub?
7 business days. One TGE answer says 7 days, so aim for the shorter time. If the parcel leaves before the 7 business days are up, file a complaint on Complain.biz and we send it to Team Global Express.
Which Service Hub has my Team Global Express parcel?
The shipment details list it, normally by 7pm. Depending on the details the sender gave, you also get an email or SMS when it is ready. Do not travel before that message arrives.
What ID do I need to collect from a Service Hub?
TGE's help pages do not list an ID rule. Read any collection terms shown in the shipment details, and take photo ID and your shipment number in case.
Does Team Global Express deliver to the Post Office?
TGE does not deliver to PO boxes. It lists its Service Hubs as shops, service stations, newsagents and pharmacies and does not name Post Offices, so go by the location in your message.
Based on
- MyTeamGE: Email and SMS notification samples ('Awaiting collection', 'Collected')
- Team Global Express: Help and Support (Service Hubs, 7 business days, 7 days, notification, PO boxes)
- MyTeamGE: Help and Tips (Alternate Delivery Point, 7 business days)
- Team Global Express: Our Business and Network (1,700 collection points)
- Team Global Express Service Conditions, conditions 3.7 and 3.10 (return to sender, uncollected goods)
- Trustpilot: Team Global Express reviews (returned to sender in 7 days)
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves delivery problems, refund if the goods are not delivered)
- Team Global Express Service Conditions (conditions 2, 3.7, 7 and 8: consumer contract, delivery, Extra Service, liability)
- Team Global Express: Help and Support (damage in transit, returns through the sender)