Team Global Express tracking
Team Global Express tracking statuses explained
Team Global Express, often shortened to TGE, is an Australian freight and parcel carrier. It was Toll Global Express until Allegro Funds bought it from Toll Group and Japan Post and the Toll name was dropped, so older cards and guides may still say Toll or MyToll, and IPEC survives as the name of a service. It carries parcels and pallets for businesses, including online orders from shops such as JB Hi-Fi. A parcel is scanned at pickup, inside the network and again on the delivery vehicle, then it is left at the address or taken to a Service Hub, which can be a service station, newsagent or pharmacy, and MyTeamGE shows this as short milestones such as 'In transit', 'Out for delivery' and 'Awaiting collection'.
Every Team Global Express tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| In transit | Team Global Express has your parcel and has scanned it inside its network, on the way to you. | Normal |
| Out for delivery | A driver has scanned your parcel onto a vehicle and it is planned for delivery today. | Normal |
| Held up in transit | Team Global Express has scanned your shipment as delayed. | Keep an eye on it |
| Tracking not updating | A quiet tracking page does not by itself mean your parcel is lost, as TGE says some stages show fewer updates. | Keep an eye on it |
| Attempted delivery | The driver could not deliver your parcel, so it is likely heading to a Service Hub or a depot. | Take action |
| Awaiting collection | Your parcel is at a Service Hub, often a service station, newsagent or pharmacy, and will not come to your door by… | Take action |
| Delivered but not received | The message says your parcel was delivered, but you cannot find it. | Take action |
Team Global Express delays
Team Global Express names floods, fires and traffic incidents as causes of delay, and puts notices at the top of the shipping details overview. Its service updates list local problems, such as an equipment outage at its Melbourne Airport facility that slowed deliveries and tracking for some consignments from Melbourne. The run-up to Christmas is its busy season: its cut-off dates for parcels apply to metro areas, other areas need 1 to 2 more business days, and freight that cannot go through its automatic sorting needs one more. Its own estimates are 1 to 2 days for Priority and 1 to 12 days for Standard.
Is your parcel from Team Global Express late or missing?
Who is responsible for a late or missing parcel from Team Global Express?
When you ordered from a business, the seller is normally the one to sort out a late or missing parcel. The seller booked Team Global Express and is its customer, and TGE's conditions deal with that customer, not with you. Section 36 of the Australian Consumer Law says a business that took your money must supply within the time it stated, or within a reasonable time, unless the failure came from someone else or a cause outside its control and it took reasonable precautions, and a seller may rely on that if the courier was at fault. Section 36 does not spell out a refund, and that law does not say in plain terms who bears the risk of a lost parcel. Government guidance in Western Australia says the seller must resolve delivery problems with the courier, and that you are entitled to a refund if it still fails to deliver. State law on the sale of goods and the seller's terms may also count, and are not covered here.
If you sent the parcel yourself, your contract is with Team Global Express, under its Service Conditions. They exclude liability for lost or damaged goods unless you bought Team GE Extra Service, which pays up to $500 or an agreed amount, at most $5,000 unless TGE advises another maximum, and is not offered on some services including Express Book & Pay, and they exclude liability for delay and non-delivery. They also say your Australian Consumer Law rights stay in place: if you are a consumer and the receiver is not a business, guarantees apply that cannot be excluded, although the amount you can recover may be limited.
Questions about Team Global Express tracking
How many days does Team Global Express take to deliver?
TGE estimates 1 to 2 days for Priority, 1 to 12 days for Standard and for Global, and 1 to 15 days for pallets. The expected date in your shipment details is the one to count from.
What time does Team Global Express deliver?
TGE says most deliveries occur between 8am and 5pm, varying in peak periods. It does not offer a set time or a window for ordinary deliveries.
What does 'held up in transit' mean on Team Global Express?
The shipment was scanned as delayed. TGE's sample message names customs as the reason, and it also lists floods, fires and traffic incidents as causes of delay. Check the shipment details for a notice.
Why is my Team Global Express tracking not updating?
TGE says updates depend on the delivery stage and the service, and that some stages show fewer. Look for a notice at the top of the shipment details, and go by the expected delivery date, not by the last scan.
What does attempted delivery mean on Team Global Express?
The driver tried to deliver and could not, usually because nobody was home. The parcel is then left in a safe place at the address, or taken to a Service Hub or depot.
Based on
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves delivery problems, refund if the goods are not delivered)
- Team Global Express Service Conditions (conditions 2, 3.7, 7 and 8: consumer contract, delivery, Extra Service, liability)
- Team Global Express: Help and Support (damage in transit, returns through the sender)