Team Global Express tracking status
Team Global Express “Held up in transit”: what it means
The short answer
Keep an eye on itTeam Global Express has scanned your shipment as delayed. The message or the shipment details should give the reason, such as customs. TGE says to wait 3 business days past the expected delivery date before raising a late parcel.
When to act: If the parcel has not arrived 3 business days after its expected delivery date, file a complaint and we send it to Team Global Express.
Also shown as: “Your shipment has been held up in customs” · “Exception”
What to do now
- 1
Read the top of the shipping details overview for a notice about a disruption.
- 2
Read TGE's service updates page for your area.
- 3
If customs is the reason, look for the duties and taxes notice in your email, and check that it carries your shipment number.
- 4
Note the expected delivery date and count 3 business days from it.
- 5
Keep screenshots of the message and of the shipment details.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Team Global Express, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- DX: Not arrived or delayed
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Held up in transit” mean?
In TGE's notification samples, 'Held up in transit' is the name for the message sent when a shipment is scanned as delayed. The sample text is 'Your shipment has been held up in customs', so the reason can be in the message. It is the only sample TGE shows, and we found this message in no tracking history people share, so yours may read differently. MyTeamGE also uses the word 'exception' for times the journey does not follow the plan because of unforeseen events, such as fire or flood.
A hold does not by itself mean the parcel is lost. For wider disruption, TGE puts information at the top of the shipping details overview. For a parcel from overseas, duties and taxes must be paid before release, and unpaid goods will likely be held by customs and may be returned to the sender, auctioned or destroyed.
Why does Team Global Express show it?
- Floods, fires or traffic incidents
- Customs holding an international shipment
- Unpaid duties and taxes on an item from overseas
- An equipment outage at a facility, as has happened at Melbourne Airport
- The busy weeks before Christmas
How long does it last?
TGE gives no time for a hold to clear. It says that if you have not heard anything within 3 business days of the expected delivery date, the parcel is late enough to raise, and one of its FAQ pages says 2 days. If duties and taxes are owed on a parcel from overseas, they must be paid before it can be released. The line to watch for is 'out for delivery'.
Other Team Global Express statuses
- In transitNormal
- Out for deliveryNormal
- Tracking not updatingKeep an eye on it
- Attempted deliveryTake action
- Awaiting collectionTake action
- Delivered but not receivedTake action
Who is responsible for a late or missing parcel from Team Global Express?
When you ordered from a business, the seller is normally the one to sort out a late or missing parcel. The seller booked Team Global Express and is its customer, and TGE's conditions deal with that customer, not with you. Section 36 of the Australian Consumer Law says a business that took your money must supply within the time it stated, or within a reasonable time, unless the failure came from someone else or a cause outside its control and it took reasonable precautions, and a seller may rely on that if the courier was at fault. Section 36 does not spell out a refund, and that law does not say in plain terms who bears the risk of a lost parcel. Government guidance in Western Australia says the seller must resolve delivery problems with the courier, and that you are entitled to a refund if it still fails to deliver. State law on the sale of goods and the seller's terms may also count, and are not covered here.
If you sent the parcel yourself, your contract is with Team Global Express, under its Service Conditions. They exclude liability for lost or damaged goods unless you bought Team GE Extra Service, which pays up to $500 or an agreed amount, at most $5,000 unless TGE advises another maximum, and is not offered on some services including Express Book & Pay, and they exclude liability for delay and non-delivery. They also say your Australian Consumer Law rights stay in place: if you are a consumer and the receiver is not a business, guarantees apply that cannot be excluded, although the amount you can recover may be limited.
Questions about “Held up in transit”
What does 'held up in transit' mean on Team Global Express?
The shipment was scanned as delayed. TGE's sample message names customs as the reason, and it also lists floods, fires and traffic incidents as causes of delay. Check the shipment details for a notice.
How long should I wait for a delayed Team Global Express parcel?
TGE's help pages say 3 business days after the expected delivery date, and one FAQ page says 2. If you have heard nothing after 3, file a complaint on Complain.biz and we send it to Team Global Express.
Why am I charged customs fees on a Team Global Express delivery?
Government authorities set duties and taxes, based on the type of item, its value and import rules. They must be paid before release. If they stay unpaid, customs will likely hold the goods, which may then be returned, auctioned or destroyed.
What is an exception in MyTeamGE?
MyTeamGE uses the word for an unforeseen event on the shipment's journey, such as a fire or flood, and TGE's samples also file an attempted delivery under it. It sends a notification if you have them switched on.
Based on
- MyTeamGE: Email and SMS notification samples ('Held up in transit')
- Team Global Express: Help and Support (causes of delay, 3 business days, customs)
- MyTeamGE: Help and Tips (exceptions)
- MyTeamGE: FAQs (2 days after the expected delivery date)
- Team Global Express: Service Updates (Melbourne Airport facility)
- Team Global Express: Peak Season Delivery Guide (cut-off dates)
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves delivery problems, refund if the goods are not delivered)
- Team Global Express Service Conditions (conditions 2, 3.7, 7 and 8: consumer contract, delivery, Extra Service, liability)
- Team Global Express: Help and Support (damage in transit, returns through the sender)