OnTrac tracking status
OnTrac “Delayed. Delivery date updated”: what it means
The short answer
Keep an eye on itOnTrac moved your delivery date, and the line itself does not show the package moving. It often appears in the evening with no reason given, so find the last line with a real scan. After 3 business days with no new scan, it is time to act.
When to act: If the date keeps moving and there is no new scan after 3 business days, file a complaint and we send it to OnTrac.
Also shown as: “Delayed. Delivery date updated.” · “Shipment Delayed; Delivery Date Updated” · “Shipment Delayed; Delivery Date Updated.” · “Your package has been delayed due to weather. We will deliver as soon as possible” · “Your Package Has Been Delayed. Tracking Will Be Updated Once Your Package Arrives At Our Local Delivery Facility” · “Package delayed due to some unforeseen reasons” · “The package arrived at OnTrac later than anticipated. We will update the tracking information and expected delivery date as soon as possible.” · “Mis-sorted”
What to do now
- 1
Open 'All OnTrac Events' and find the last line that is a scan with a city, such as 'Arrived at Facility'. Count business days from there.
- 2
Check OnTrac's Service Alerts page to see whether weather or a wildfire is affecting your area.
- 3
Look for 'Details needed' or 'Incomplete address' beside the delay. Those lines need details from you, so waiting will not clear them.
- 4
Note each delivery date it has promised, with a screenshot each day it changes.
- 5
Still not sorted? File your complaint here. We write it with you and send it to OnTrac, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- DX: Not arrived or delayed
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Delayed. Delivery date updated” mean?
This line records a new date, not a new location. In tracking histories people share, it often appears at about the same time each evening, sometimes with no city, while the last real scan gets older. One history shows it on 11 evenings within 2 weeks, always just after 6 p.m., before the package went back to the shipper. OnTrac's FAQ says only that it will work to deliver a delayed package safely and soon, and gives 3 business days without a status change as the point to act.
Some delay lines do give a reason, such as 'Your package has been delayed due to weather. We will deliver as soon as possible' or 'The package arrived at OnTrac later than anticipated'. 'Mis-sorted' is a separate signal. OnTrac does not define it, but in shared histories it follows a scan at a site off the route, and packages can still arrive, days or weeks later. Any new date is an estimate, as OnTrac's terms promise no specific day.
Why does OnTrac show it?
- Severe weather or wildfires, which OnTrac lists as service alerts
- The package arrived at a site later than planned
- It was sorted to the wrong site and has to be sent on
- An address or access question held up the delivery
- A delivery attempt failed the day before
How long does it last?
The next real line should be a facility scan, 'Loaded onto vehicle' or 'Out for Delivery'. In a weather alert, OnTrac says undelivered packages are kept in a facility and delivery is tried when it is safe. If the date keeps moving with no scan, shared histories show it can end in 'Returning package to the shipper' or in a lost-package message.
Other OnTrac statuses
- Label createdKeep an eye on it
- Arrived at FacilityNormal
- Out for DeliveryKeep an eye on it
- ExceptionKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivery attemptedKeep an eye on it
- Incomplete address. Please contact usTake action
- Delivered but not receivedTake action
- Returning package to the shipperTake action
Who is responsible for a late or missing package from OnTrac?
If you bought online from a business, the seller chose OnTrac and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. OnTrac's own terms point the same way: claims have to come from the shipper, and a recipient should turn to the company that shipped the package for a replacement or refund.
If you sent the package yourself on an OnTrac account, your contract is with OnTrac under its Service Terms and Conditions, unless you have a separate written agreement. Those terms limit its liability for loss, damage or misdelivery to the lesser of the replacement cost or $100 per parcel, and promise no delivery on a specific day. OnTrac also accepts no liability when the shipper authorized leaving a package without a delivery signature.
Questions about “Delayed. Delivery date updated”
Why does OnTrac keep changing my delivery date?
Each 'Delayed. Delivery date updated.' line sets a new estimate, and it does not say why. In shared histories it often repeats late in the day with no new scan. OnTrac's terms say it does not guarantee delivery by a specific day or time.
Does 'Delivery date updated' mean my package moved?
No. It records a new date. Only a scan with a city, such as 'Arrived at Facility' or 'Loaded onto vehicle', shows that the package reached somewhere new.
What does 'Mis-sorted' mean on OnTrac?
OnTrac does not define it. In shared histories it follows a scan at a site off the route, which suggests the package went to the wrong site. One person says theirs came after 3 days on this line, and another about 3 weeks later, after the seller had refunded them.
Is OnTrac delayed because of the weather?
It can be. OnTrac lists severe weather and wildfires, with affected ZIP codes, on its Service Alerts page, and one tracking line names weather. If no alert covers your area, the line alone does not tell you the cause.
How long can an OnTrac delay last?
OnTrac publishes no maximum. Its general guide is 3 business days without a status change. In shared reports, one package came about 3 weeks late, and another went back to the shipper after 2 weeks of date changes.
Based on
- OnTrac: Frequently Asked Questions
- OnTrac: Additional Terms and Conditions (three attempts, undeliverable shipments, claims by the shipper, signatures)
- OnTrac: Service Alerts
- Reddit r/ontrac: history with 'Shipment Delayed; Delivery Date Updated' on 11 evenings
- Reddit r/ontrac: history with 'Delayed. Delivery date updated.'
- Reddit r/ontrac: history with 'Mis-sorted' after a scan off the route
- Reddit r/ontrac: 'Mis-sorted' for days, one package came after 3 days and one about 3 weeks later
- Reddit r/ontrac: 'Package delayed due to some unforeseen reasons'
- Reddit r/ontrac: package arrived about 3 weeks late
- Reddit: LaserShip tracking screen with 'Your package has been delayed due to weather'
- OnTrac: Service Terms and Conditions (liability limit, no guaranteed delivery day)