That haven't delivered my package that don't answer the phone that don't tell you when that are going to deliver your package that still have my package Read more
OnTrac complaints
OnTrac Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about OnTrac over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
OnTrac complaint process
Do you have a dispute or had a bad customer experience with OnTrac? Submit your OnTrac complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of OnTrac.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional OnTrac complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about OnTrac?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
OnTrac complaints chart
We have received 19 complaints about OnTrac over the last 12 months. The graph below shows a monthly breakdown.
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OnTrac complaint statistics
Curious about OnTrac's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
33
Total complaints
33
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
33 ratings
How to contact the customer service of OnTrac?
Below, you will find the contact information for the complaint department of OnTrac. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-334-5000
Contact form:
You can contact the customer service of OnTrac by calling 1-800-334-5000. If you want to reach out to OnTrac through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
OnTrac reviews: (33)
Authentic experiences shared by our community for your benefit.
Lost Packages
Complaint from missobgyn on 11 January 2024 about OnTrac.
OnTrac lost two orders from two senders in one week period. Read more
Package never received although OnTrac states they delivered it.
Complaint from Helen Salazar on 17 December 2023 about OnTrac.
I had placed an order with Walmart on 11/30/2023 order 2000115-93774327, tracking 1LSCXLN002TCDTG. Sent messages to Ontrac on 12/10/2023 and 12/13/2023 I waited the fhe 48 hrs. to see if the package would be delivered still no package,... Read more
Package delivered to the wrong address
Complaint from D10014560244986 on 28 November 2023 about OnTrac.
On 11/24/2023 I received an email from OnTrac agent asking to the address change, to which I replied yes. On 11/26/2023 I asked again if the address was changed to the correct one, citing the address I was referring... Read more
Damaged Package
Complaint from MAMURPHY on 16 November 2023 about OnTrac.
On 11/11/23 @ 10;40 a.m. your OnTrac driver delivered my package. I received a notification of delivery on my ring and watched the video. Upon reviewing it, I could see that your driver acted like he was playing soccer with... Read more
LEAVING PACKAGES UNSECURE
Complaint from annoyedconsumer on 06 October 2023 about OnTrac.
Packages were left completely unsecured by driver/delivery person. Instructions clearly say, place parcel IN the locker, or deliver to the front door of the resident. Unit numbers are clearly marked on package and driver STILL failed to follow basic protocol.... Read more
non delivered items
Complaint from Steague on 03 October 2023 about OnTrac.
This is the third delivery that they marked as delivered when it's not. I can get the company to resend my merchandise, but they resend it with OnTrac! What a joke. I see so many complaints about this. I... Read more
Package says delivered but there’s no package
Complaint from amaduff on 01 October 2023 about OnTrac.
Please return my package or give me a refund if not I will leave a very bad review and make sure everyone knows about your bad delivery. My package shows delivered but I don’t have my package. You probably delivered it... Read more
Late deliveries
Complaint from Rbenson5606 on 22 September 2023 about OnTrac.
Three times this week I’ve had OnTrwc deliveries and each time was very late. Twice I was already in bed so my packages sat outside overnight. One was delivered at 11:15 pm, one at 9:30 pm, and one at 10:30... Read more
Package Missing
Complaint from McCorvey84 on 12 September 2023 about OnTrac.
Said package was delivered but no package Read more
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