OnTrac complaint: They lied about delivering my item!
Filed 11 Dec 2022 by Jessica
My package was due to arrive 12222. On 1128 It showed delayed in Tampa at 6:01, then delivered at 6:36. The following days showed delays. OnTrac keeps giving me run around. I have wasted hours with customer service and gotten no where. They keep saying give them 48 to investigate, then when I call back, say another 48 hours…3 times now. Some reps just say it shows delivered. Others say call seller for replacement ( items are all sold out, so impossible) No one can explain why it was scanned several more times after alleged delivery. I have proof on my home surveillance no one came as well. 100s of other complaints against OnTrac say similar horrible stories. They need to be held accountable !
Report
Discussion
0 comments
No comments yet. Been through something similar with OnTrac? Start the discussion above.
More OnTrac complaints
View all 37No Delivery or support
OnTrac has missed delivery date 4 days in a row. Package is 20 miles from my house. Zero customer support.…
Delivery Driver Throws Package
A delivery driver with OnTrac threw my package at my door from the comfort of his seat. Absolutely unacceptable, what…
Unsafe driver
On 91622 at approximately 1430 hours, a Driver in van license CJ-44653 ran stop sign (didn’t even slow down)causing me…