Stolen package, worth hundreds, left on porch and stolen.
Complaint from TeNebrisDolor on 26 March 2024 about FedEx.
When I contacted them the response I got was- we delivered it, our obligation and care ends there. Read more
FedEx complaints
FedEx Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about FedEx over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
FedEx complaint process
Do you have a dispute or had a bad customer experience with FedEx? Submit your FedEx complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of FedEx.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional FedEx complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about FedEx?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
FedEx complaints chart
We have received 53 complaints about FedEx over the last 12 months. The graph below shows a monthly breakdown.
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FedEx complaint statistics
Curious about FedEx's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
163
Total complaints
162
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
163 ratings
FedEx customer service FAQ:
Why should I file a complaint about FedEx on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including FedEx. By filing a complaint on our platform you can share your experience with others, get help from our community and hold FedEx accountable for any issues or problems you may have encountered.
What kind of complaints can I file on Complain.biz about FedEx?
You can file any kind of complaint related to FedEx, such as late deliveries, damaged packages, lost items, poor customer service, incorrect billing, and any other issues you may have experienced.
What are the most common complaints about FedEx?
According our own data some common complaints about FedEx include:
- Delivery problems: Many customers complain about delayed or lost packages, missed deliveries, or incorrect delivery information.
- Customer service issues: Some customers report difficulty reaching FedEx customer service representatives or receiving unsatisfactory responses to their inquiries.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices, or difficulties with refunds or returns.
- Package handling issues: Some customers report that their packages arrived damaged or with missing items.
- Communication problems: Some customers report a lack of communication from FedEx about package status updates or delivery times.
Can I expect compensation or a refund if I file a complaint through Complain.biz about FedEx?
While we cannot guarantee compensation or refunds, filing a complaint can help ensure that your issue is addressed and resolved in a more timely and appropriate manner. FedEx may offer compensation or refunds as part of their resolution process.
How can I contact FedEx customer service directly?
After you have submitted your complaint through our platform it always helps to notify FedEx yourself as well. You can contact FedEx customer service by phone at 1-800-463-3339, via their virtual support assistant or through @FedExHelp on Twitter.
How to contact the customer service of FedEx?
Below, you will find the contact information for the complaint department of FedEx. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-463-3339
Webcare email:
track@fedex.com
Corporate HQ address:
942 S Shady Grove Rd Memphis, TN 38120
Contact form:
The corporate office of FedEx is located at 942 S Shady Grove Rd Memphis, TN 38120. You can contact the customer service of FedEx by calling 1-800-463-3339. For FedEx support through email, send your inquiry to track@fedex.com. If you want to reach out to FedEx through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
FedEx reviews: (163)
Authentic experiences shared by our community for your benefit.
driver lied
Complaint from not pleased on 13 March 2024 about FedEx.
i had a very important package that was put on fedex truck for delivery on 3/9/2020 tracking 775443501012 this happened at 7something am at 8:55 it came up as exception i was told the driver tried to deliver it and... Read more
PACKAGE NOT DELIVERED
Complaint from Grannysthimble on 07 March 2024 about FedEx.
Package of wine from Firstleaf was not delivered - message says we were not home when we have been. Read more
Package left in the driveway and not at the front door.
Complaint from TLane on 02 March 2024 about FedEx.
On 2/29/2024, approximately an hour ago, a package was delivered to my home. Unfortunately, the female driver stopped short of the front of the house in the driveway. She pulled the package out of the back of her van and... Read more
Don’t like to be lie too or lied on. I was sitting on my porch stayed home all day due too my delivery. Sitting on my porch got a text 6:21. Tried to deliver then 6:22 because I gave two... Read more
Unprofessional Delivery Driver
Complaint from Rich07746 on 19 January 2024 about FedEx.
FedEx driver attempted to deliver furniture to my home and was completely unprofessional. Weather condition was light snow. The driver pushed both boxes down my 75 yard driveway in the snow. The driver even rolled the box end over end... Read more
Fedex trying to charge me a tax i havent agreed with anyone
Complaint from Justiceneedstoprevail on 06 January 2024 about FedEx.
I received a parcel i ordered from Spain. I paid delivery to the company. 2 weeks after the delivery, Fedex sends me a letter chraging me 31% of the value of the product (not including delivery services). I immidiately write to... Read more
False Delivery
Complaint from JulesMarjorie on 01 January 2024 about FedEx.
On December 29, 2023 a FedEx driver stated my packages were delivered at 0941. My packages were not delivered to my place of residence. I spoke with a Customer Service representative at FedEx and described my issue with the deliveries... Read more
Out for Delivery three Days but haven't received
Complaint from atopgunn on 04 December 2023 about FedEx.
The package was received the night of November 30, 2023 and was set to be delivered on Friday December 1, 2023. then again on December 2. I stayed home both days all day and the package did not come. The... Read more
Constant delayed Shipping on Every package
Complaint from DanielleW on 16 November 2023 about FedEx.
Every package that I get that goes through fed ex Aiburn ,PA facility gets the excuse attempted delivery with not delivery attempt and they goes to delivery exception. It is put into the system that I requested a future delivery... Read more
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