Find my package and get it to me!
Complaint from Kenneth C. Carlson on 21 July 2021 about FedEx.
My incoming package, which is being Shipped from Ohio to Portland Oregon, has been stranded in Chicago for FIVE DAYS! Read more
FedEx Complaints Service & Advice
Most Common FedEx Complaints and Tips
While FedEx manages a vast network of deliveries globally, data from our community highlights a few persistent issues affecting customers' experiences. Common complaints include packages being left in unsuitable locations like driveways or different addresses altogether, frequent delays despite expedited shipping options, and unresponsive or inadequate customer service. Additional concerns involve delivery drivers not following specified instructions, loud music from delivery trucks, and allegations of stolen or damaged packages.
To avoid these problems, we advise customers to double-check delivery instructions, keep a close eye on tracking updates, and document all interactions with photos or videos where necessary. Contact customer service immediately if issues arise and consider insurance for valuable packages to safeguard against loss or damage.
How and why file a complaint about FedEx?
Do you have a dispute or had a bad customer experience with FedEx? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to FedEx.
FedEx Customer Sentiment: Neutral
Our sentiment meter has detected that FedEx complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with FedEx, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 13, 2026
FedEx complaints chart
We have received 1 complaints about FedEx over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
FedEx complaint statistics
Curious about FedEx's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
169
Total complaints
168
Open Complaints
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Complaints pending
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Complaints resolved
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169 ratings
How to contact the customer service of FedEx?
Below, you will find the contact information for the complaint department of FedEx. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-463-3339
Webcare email:
track@fedex.com
Corporate HQ address:
942 S Shady Grove Rd Memphis, TN 38120
Contact form:
The corporate office of FedEx is located at 942 S Shady Grove Rd Memphis, TN 38120. You can contact the customer service of FedEx by calling 1-800-463-3339. For FedEx support through email, send your inquiry to track@fedex.com. If you want to reach out to FedEx through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about FedEx: (169)
Helpful experiences shared by verified FedEx customers. Search, discuss and connect with other people in our community.
The display has been sent, but it has never been seen.
Complaint from YF on 14 July 2021 about FedEx.
Judging from the historical record, it tells me that the goods will arrive at 2pm on June 26, at the front door. I was at home that day, but I didn't see any packages at my door that day. Read more
Delivery driver did not come
Complaint from Connect USA Inc on 11 July 2021 about FedEx.
The Fedex driver claimed that he could not deliver the package because the business was closed but we were there both days waiting. He never made a attempt to deliver, falsified the report Tracking s 522744683249 522500461932 Read more
Missing package 913014877060
Complaint from Another Unhappy customer on 07 July 2021 about FedEx.
Tracking shows my package was delivered. I called FedEx and was told it was delivered to a business and signed for. I am not a business and did not receive my package. I called to talk to a manager... Read more
Bad Delivery
Complaint from K5 on 09 June 2021 about FedEx.
My package was delvered to wrong address, ( my Neighbors)it was broken open bot at the top and bottom was banded with some kind of tape. FEDEX has made late deliveries on several instances with orders from Omaha Steaks resulting... Read more
INCOMPETENT DRIVER WHO IS A LIAR
Complaint from mchristycpa@salsgiver.com on 07 June 2021 about FedEx.
5068 9153 3140 I FOUND THE PACKAGE 250 FEET FROM MY HOME LAYING ON THE MAIN STREET. THIS SAME DRIVER HAS DONE THIS ON THE LAST 4 DELIVERIES. HE IS AN INCOMPETENT, DIHONEST DRIVER AND SHOULD BE... Read more
location of package
Complaint from kcummins on 05 June 2021 about FedEx.
Had a package of silica packs delivered via fed ex,which was put in a pick up truck that was sitting in our driveway. I was not notified that it was delivered so it sat in the back of the truck... Read more
Incompetent Driver
Complaint from alrack on 30 May 2021 about FedEx.
Driver who delivers on Sunday ALWAYS delivers all packages to the door of the office of the mobile home court, which is closed on Sundays instead of delivering to individual mobile home recipients.. This is an open, unsecured area, subject... Read more
Haven't recieved package.
Complaint from Rachael on 11 May 2021 about FedEx.
I was supposed to recieve a package last week, on Tuesday. It's been about 10 days, now. The driver did not leave the package and drove past my house, twice. Read more
Lost packages
Complaint from Sammyg on 21 April 2021 about FedEx.
Paid extra on two orders for express shipping two days 14 days later neither package has arrived but they say they delivered Read more
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