Most Common FedEx Complaints and Tips

While FedEx manages a vast network of deliveries globally, data from our community highlights a few persistent issues affecting customers' experiences. Common complaints include packages being left in unsuitable locations like driveways or different addresses altogether, frequent delays despite expedited shipping options, and unresponsive or inadequate customer service. Additional concerns involve delivery drivers not following specified instructions, loud music from delivery trucks, and allegations of stolen or damaged packages.

To avoid these problems, we advise customers to double-check delivery instructions, keep a close eye on tracking updates, and document all interactions with photos or videos where necessary. Contact customer service immediately if issues arise and consider insurance for valuable packages to safeguard against loss or damage.

How and why file a complaint about FedEx?

Do you have a dispute or had a bad customer experience with FedEx? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to FedEx.

FedEx Customer Sentiment: Neutral

Our sentiment meter has detected that FedEx complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with FedEx, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 13, 2026

FedEx complaints chart

We have received 1 complaints about FedEx over the last 12 months. The graph below shows a monthly breakdown.

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Media uploaded by our community

FedEx complaint: Unprofessional Delivery Driver
FedEx complaint: Ground Incident at Cirrus – Request for Immediate Contact
FedEx complaint: Costly Priority Overnight Delivery took 5 days
FedEx complaint: Hit-and-run incident
FedEx complaint: Ignoring a customer compoletely
FedEx complaint: Damaged  products
FedEx complaint: Auto accident with one of your trucks
FedEx complaint: Unacceptable Driver Performance
FedEx complaint: loss of health
FedEx complaint: same driver doesn't ring buzzer and leaves my packages outside of the complex building
FedEx complaint: Poor Experience
FedEx complaint: Non-Delivery/Non-Response
FedEx complaint: Package delivery issue
FedEx complaint: Clearance delay for the last 7 days calling FedEx and nobody answering
FedEx complaint: FedEx animal delivery-Mobile Scam
FedEx complaint: Delayed getting my package
FedEx complaint: Missing package
FedEx complaint: Poor quality of delivery
FedEx complaint: Lazy delivery man
FedEx complaint: Shipping
FedEx complaint: Package Claim denied
FedEx complaint: Chewy boxes, All FedEx deliveries
FedEx complaint: my package
FedEx complaint: damaged package and damaged product
FedEx complaint: Theft due package placement
FedEx complaint: Stole iPhone from my package
FedEx complaint: Lost OverNite cashier check
FedEx complaint: Package Delivery Problem

FedEx complaint statistics

Curious about FedEx's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!

169
Total complaints
168
Open Complaints
0
Complaints pending
1
Complaints resolved
1.2
/10 169 ratings

How to contact the customer service of FedEx?

Below, you will find the contact information for the complaint department of FedEx. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-463-3339
Webcare email:
track@fedex.com
Corporate HQ address:
942 S Shady Grove Rd Memphis, TN 38120
Contact form:

The corporate office of FedEx is located at 942 S Shady Grove Rd Memphis, TN 38120. You can contact the customer service of FedEx by calling 1-800-463-3339. For FedEx support through email, send your inquiry to track@fedex.com. If you want to reach out to FedEx through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about FedEx: (169)

Helpful experiences shared by verified FedEx customers. Search, discuss and connect with other people in our community.

Costly Priority Overnight Delivery took 5 days

Complaint from Birdy8775 on 28 September 2023 about FedEx.

Very important documents arrived at an office I have a professional relationship with in Minneapolis MN it was agreed by both myself and the office manager that they were important enough to be sent overnight FedEx with my... Read more

Comments: 0
Rating:

Complaint on Driver

Complaint from Daisy Mae on 21 September 2023 about FedEx.

On September 19, 2023 around 11:25 a.m. the Fedex driver drove into our yard to deliver a package. He gets out to walk over to me and hand me the parcel. Our dog was next to my leg. The driver... Read more

Comments: 0
Rating:

Hit-and-run incident

Complaint from sherylb on 20 September 2023 about FedEx.

One of your FedEx trucks side-swiped my daughter’s car!! This happened on 9/13/2023 on 2519 Scott St. I am not asking for nothing, but payment to fix my car!! Read more

Comments: 0
Rating:

Ignoring a customer compoletely

Complaint from markzg77 on 17 September 2023 about FedEx.

COMPLAINT ABOUT ANY LACK OF COMMUNICATION FROM COMPANY IN TIME / or FedEX Hi, my parcel arrived on 12 Sep 2023. Apparently some local company cooperating with FedEx, called In Time (https://www.fedex.com/en-hr/customer-support.html) is holding my parcel since than, for a reason... Read more

Comments: 0
Rating:

Damaged products

Complaint from Chopsgibson13@gmail.com on 10 September 2023 about FedEx.

My spaghetti sauce Jars is broken and sauce was all over my products had to throw away some of my products Read more

Comments: 0
Rating:

No Customer Service Person to Speak With

Complaint from Shela on 09 September 2023 about FedEx.

I have been trying to contact a customer service person because my package has been sitting at a local FedEx facility for almost 3 days now. I wanted to see if I can go get it because I need it... Read more

Comments: 0
Rating:

Reckless Driver

Complaint from No2023 on 23 August 2023 about FedEx.

Your driver with DC plate **** cut across 2 lanes of traffic from a dead stop in order to make an exit onto 495 that he had not been in the proper lane to make. He nearly ran me off... Read more

Comments: 0
Rating:

Auto accident with one of your trucks

Complaint from Tkjlm77 on 15 August 2023 about FedEx.

On 8 1 23 I was hit by 9ne of your fed ex trucks. I have filed a claim with the insurance that was provided as well as filled out a claim through the arc portal and it's been 2... Read more

Comments: 0
Rating:

Delivery

Complaint from dolly parton on 14 August 2023 about FedEx.

Second time package left at the front of my garage instead of delivering it on my green porch as directed in Fedex comments. Read more

Comments: 0
Rating:

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