OnTrac complaint: Package delivered to the wrong address
Filed 28 Nov 2023 by A
On 11/24/2023 I received an email from OnTrac agent asking to the address change, to which I replied yes.
On 11/26/2023 I asked again if the address was changed to the correct one, citing the address I was referring to, and I was again assured that yes the address was changed to the address I was asking for.
On 11/27/2023 I contacted OnTrack again and they ed again that my package will be delivered to the right address. Few hours later I received an email from OnTrac acknowledging that they delivered my package to the wrong address and that they will not help anymore with this case.
I have saved all my correspondence with OnTrack in regard to this case. Names and dates.
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