Dragonfly Shipping complaint?

Do you have a dispute or a bad customer experience with Dragonfly Shipping? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Dragonfly Shipping customer service in Canada is on 1-833-622-1570, a toll-free line for missing, stolen or misdelivered parcels and general help, and the Dragonfly website also has a support form, linked in the contact details above. Have the tracking number ready, because the agent sees the same tracking page you do. Through support you can also ask to change the delivery address or date for a parcel, or add delivery instructions.

Parcel left at the wrong door or not delivered at all? Start your complaint here too, and we push it out to Dragonfly by email, social media and printed letters.

If Dragonfly Shipping marks a parcel as delivered and you cannot find it, check the delivery photo Dragonfly sends by email, then look around the property, the mailroom and nearby doors, because drivers sometimes leave parcels out of sight. If the photo shows a place you do not recognise, or the parcel is still missing, call Dragonfly on 1-833-622-1570 with the tracking number and ask for a reference.

Tell the merchant you bought from as well, with the tracking number and the photo, because the merchant is the one who can send a replacement or refund the order. Screenshot the tracking page before it changes.

Parcel marked delivered to a door that is not yours? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Dragonfly and the merchant next.

For a parcel that Dragonfly Shipping delivered damaged, or with items missing from inside, contact the merchant you bought from: Dragonfly says it does not know what is inside a package or what it is worth, so damaged or missing contents are claimed through the merchant. Give the merchant the order number, the tracking number and photos of the box, the label and the damage, and keep all the packaging. If a delivery damaged your property, Dragonfly has a separate property damage report on its website.

Merchant and courier each pointing at the other? Tell us what happened: we place your case beside those of other Dragonfly receivers with the same problem, so they can back it up.

Yes. Dragonfly Shipping is the name Intelcom uses in Canada outside Quebec: Intelcom adopted the Dragonfly name in 2024 and keeps the Intelcom name in Quebec, and the company behind both is Intelcom Courrier Canada Inc., with its head office in Montreal. Dragonfly's own site calls Intelcom the parent company of Dragonfly Shipping. Founded as Intelcom Express in 1986, the company moved into high-volume e-commerce delivery in 2015 and also delivers in Australia and the Netherlands under the Dragonfly name.

To escalate a complaint inside the company, ask customer service on 1-833-622-1570 for a supervisor, quote the tracking number and any reference you were given, and confirm it in writing through the support form.

No. Dragonfly says it never asks for payment or personal information in exchange for delivering a parcel, and its genuine texts come from a single short number and link only to its own site. Messages saying a parcel is held at customs, or needs a small fee to be redelivered, are phishing.

Nothing has been reported about Dragonfly Shipping here yet. Our research shows what typically goes wrong at last-mile parcel couriers in Canada: parcels marked delivered that cannot be found, parcels left at the wrong address or hidden out of sight, tracking that stalls or shows a postponed delivery, delivery dates that slip, and damaged or missing contents that have to be claimed from the merchant.

Tracking stuck on delivery postponed? Be the first to report it: your case opens the record other receivers will check when their own parcel stalls.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Dragonfly Shipping through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Dragonfly Shipping can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.