OnTrac complaint: LEAVING PACKAGES UNSECURE

Name: LEAVING PACKAGES UNSECURE
Item: OnTrac
Rating: 1
Author: Jayda

Open 6 Oct 2023 114 views Parcel Couriers

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Filed 6 Oct 2023 by Jayda

Packages were left completely unsecured by driver/delivery person. Instructions clearly say, place parcel IN the locker, or deliver to the front door of the resident. Unit numbers are clearly marked on package and driver STILL failed to follow basic protocol. I will be reporting this to higher authorities.

OnTrac complaint: LEAVING PACKAGES UNSECURE — Photo Jayda uploaded with this complaint

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Case details

Status: Open
Company: OnTrac
Filed: 6 Oct 2023
Rating: 1/5
Desired resolution: Reprimand the driver, and make it clear for all future drivers. Packages must be delivered to RESIDENT DOORS, INSIDE PARCEL LOCKERS, or MAILBOX. NOWHERE ELSE.
Problem: Packages left unsecured, not in locker
About: parcel delivery

Progress

Filed
Company notified
Company replied
Resolved

6 Oct 2023 Complaint filed and published
6 Oct 2023 Message from Bizzy: we notified OnTrac about this complaint.

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