Lost parcel no response
Complaint from isomer on 14 February 2022 about Packlink in category Parcel Couriers
UN2021COM0000173329 parcel lost got to the bit to fill in affidavit i. hermes admit lost now after repeated emails or response Read more
Complaints overview
Parcel lost no communication or compensation received
Complaint from jilldavey on 13 January 2022 about Packlink in category Parcel Couriers
I have still not received any helpful communication or compensation from Packlink about my lost parcel collected from me by Hermes on 06112021. The parcel contained an item sold by me on ebay and had enhanced insurance to cover its... Read more
Misdelivered Item
Complaint from Sonic Boom Music on 28 October 2021 about Packlink in category Parcel Couriers
Please could you explain How you delivered a parcel to a Lincoln address that was due deliver in Cheltenham GL54 2JP. The Parcel was well packed and had order details and sender details and business card inside. I have had to travel... Read more
They damaged the parcel, and failed to read the destination address
Complaint from Osar on 14 October 2021 about Packlink in category Parcel Couriers
I hired Packlink's services to send a parcel from A to B (with insurance against damages), correctly stating each. Packlink's label generation made a mistake in the destination address, and I couldn't fix it no matter what I did (eg.... Read more
Packlink don't wany pay compensation for damage parcel
Complaint from friendly-ecofireplaces on 04 October 2021 about Packlink in category Parcel Couriers
I had buyer he bought item from me with option next day delivery but parcel had delay and also buyer get it damaged. I sent all photos but for packlink was not enought and asked me for some more. I... Read more
Non-collection of item and refusal to give complaint form.
Complaint from eht1eht on 18 September 2021 about Packlink in category Parcel Couriers
I arranged for a parcel to be collected and delivered through Packlink on eBay. The actual work is contracted out to Hermes and my Hermes courier is excellent so I haven't had any problems in the past, however, my... Read more
refund of payment made on friday 20th august 2021
Complaint from marmet72 on 22 August 2021 about Packlink in category Parcel Couriers
i processed a shipping payment incorrectly and ed th payment in error when the label was completed incorrectly.tried to claim opayment back through your website but my payment reference was not recognised so decuide to pursue my payment refund via... Read more
Neglected Refund
Complaint from ALEXIA on 20 August 2021 about Packlink in category Parcel Couriers
I ordered a shipping service with pack link, paid for it and they sent me the labels to attach to my package. I changed my mind and cancelled my order with pack link and asked for a refund obviously and... Read more
Denial of receipt
Complaint from Kpakito on 18 August 2021 about Packlink in category Parcel Couriers
Tracking says my parcel has been delivered to a secure place with a picture. But I don’t have it. And the picture doesn’t tell much ( picture shows doorstepping. But where? ) and doorstepping can not been described as “... Read more
Non payment of insurance
Complaint from cylons5448 on 13 August 2021 about Packlink in category Parcel Couriers
I sold two golf clubs, one a titliest 913d2 driver GB2021EBAY0032461093 on ebay on the 14th July and sent via Hermes. Over the next 3 weeks I contacted them numerous times for non delivery on both, with replies ranging from... Read more
