While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Packlink over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
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We have received 8 complaints about Packlink over the last 12 months. The graph below shows a monthly breakdown.
Curious about Packlink's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Keniv on 04 July 2021 about Packlink.
Ups took my parcel UN2021COM0000022463 On the 290321 and I’m still waiting for the parcel to arrive. During this time I have emailed packlink many times I have sent all the information they asked me for but my parcel is... Read more
Complaint from ReyMich on 19 June 2021 about Packlink.
Tracking number67A0006431693 (Hermes reference 210601-009860) I was told my parcel was delivered and sent a photo of it being pushed through our letterbox but the parcel was addressed to a neighbour and my parcel would not have fit through a letter... Read more
Complaint from dearestdaughter on 18 June 2021 about Packlink.
On 13 June I sent a shipment sold on ebay via packlink, using their inpostHermes service. I paid by paypal. The Transaction id was 4RW89305G97318909, the tracking number was 0586078507053077 and the reference number was GB2021EBAY0026812037. The parcel arrived broken, despite... Read more
Complaint from Jacob12345 on 26 May 2021 about Packlink.
In the beginning of January I send a package from the UK to the Netherlands. via packlink containing books. Due to Brexit the package was not delivered (did not leave the UK). For the next months the package travelled... Read more
Complaint from robert.rolfe@btinternet.com on 22 May 2021 about Packlink.
packlink took 4.99 from my paypal account on 20th may what is this for as i have not made any transactions. lately. Read more
Complaint from hayesown on 21 April 2021 about Packlink.
AFTER OVER 2 MONTHS OF BATTLING TO GET MY MONEY BACK FOR AN ITEM THAT WAS DELIVERED TO THE INCORRECT ADDRESS PACKLINK FINALLY SAID THEY WOULD REFUND ME 'NO LATER 30 DAYS'. (AND POSTAGE COSTS THAT DAY 25.03.21) ... Read more
Complaint from 13Chrissie on 25 March 2021 about Packlink.
I sold a Model Car item through eBay and opted for Packlink to send the item via UPS. The item arrived damaged and Packlink put a claim to UPS. UPS upheld the claim and paid out to Packlink. I have... Read more
Complaint from Lamboliz1 on 25 February 2021 about Packlink.
An item I sold on ebay was eventually delivered by yourselves, but was damaged, the buyer then took photographs of the damaged item and sent them to me, ive tried always to contact you but you are asking for so... Read more
Complaint from Goodies109 on 17 February 2021 about Packlink.
I bought packlink postage, and insurance via EBAY and sent the item. It got to the buyer badly broken. I had to give him a full refund via EBAY and pay for the items to be returned to me. I... Read more
Complaint from amyruf53 on 17 February 2021 about Packlink.
my gate was shut and bolts were down when packlinkhermes driver came to collect my parcel. she forced gate and in doing so broke the front panel in half. a young lady who was with her then jumped the wall... Read more
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