Packlink Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Packlink over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Packlink's offerings.

Sentiment data last updated on March 29, 2024

Packlink complaint process

Do you have a dispute or had a bad customer experience with Packlink? Submit your Packlink complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Packlink.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Packlink complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Packlink?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Packlink complaints chart

We have received 10 complaints about Packlink over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Packlink complaint statistics

Curious about Packlink's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!

64
Total complaints
64
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 64 ratings

Packlink reviews: (64)

Authentic experiences shared by our community for your benefit.

Packlink don't wany pay compensation for damage parcel

Complaint from friendly-ecofireplaces on 04 October 2021 about Packlink.

I had buyer he bought item from me with option next day delivery but parcel had delay and also buyer get it damaged. I sent all photos but for packlink was not enought and asked me for some more. I... Read more

Comments: 0
Rating:

refund of payment made on friday 20th august 2021

Complaint from marmet72 on 22 August 2021 about Packlink.

i processed a shipping payment incorrectly and ed th payment in error when the label was completed incorrectly.tried to claim opayment back through your website but my payment reference was not recognised so decuide to pursue my payment refund via... Read more

Comments: 0
Rating:

Neglected Refund

Complaint from ALEXIA on 20 August 2021 about Packlink.

I ordered a shipping service with pack link, paid for it and they sent me the labels to attach to my package. I changed my mind and cancelled my order with pack link and asked for a refund obviously and... Read more

Comments: 0
Rating:

Denial of receipt

Complaint from Kpakito on 18 August 2021 about Packlink.

Tracking says my parcel has been delivered to a secure place with a picture. But I don’t have it. And the picture doesn’t tell much ( picture shows doorstepping. But where? ) and doorstepping can not been described as “... Read more

Comments: 0
Rating:

Non payment of insurance

Complaint from cylons5448 on 13 August 2021 about Packlink.

I sold two golf clubs, one a titliest 913d2 driver GB2021EBAY0032461093 on ebay on the 14th July and sent via Hermes. Over the next 3 weeks I contacted them numerous times for non delivery on both, with replies ranging from... Read more

Comments: 0
Rating:

Unpaid compensation claim for damage and loss

Complaint from kismat786 on 10 August 2021 about Packlink.

Reference number: GB2021EBAY0018321822 Carrier: ups Tracking ID: 1ZV827Y16815760738.. This claim is on going since May it is supposed to be solved in my favour but no payment has been recieved as yet. Your emails say money sent to bank... Read more

Comments: 0
Rating:

Failed delivery

Complaint from nort-phil on 30 July 2021 about Packlink.

I use My Hermes vis Pack Link for collection and delivery of items an item collected on the 200720121 has not been delivered I entered the pack link ref number as a follow up to address the non delivery but each time... Read more

Comments: 0
Rating:

failure to deliver... need item returned

Complaint from yugnamlod on 06 July 2021 about Packlink.

i have an item that was sent to Spain with UPS, and for some reason (no one bothered to ask for any or more information) the item was held in customs for 2 months. The buyer asked and received a... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?