While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Packlink over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
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We have received 8 complaints about Packlink over the last 12 months. The graph below shows a monthly breakdown.
Curious about Packlink's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from unique_mk on 01 February 2021 about Packlink.
I want to make official complain I will send that to eBya Head Office as well. I was contacting Packlink few times and since now my issue is not resolved . Even after emails from packlink ing that parcel was lost... Read more
Complaint from HelgaIG on 12 January 2021 about Packlink.
We paid 300GBP to packlink to deliver three parcels for Christmas from an address in London. The system says the parcels were delivered on Tuesday 22 December. We did not receive any of them. The so-called proof of delivery says... Read more
Complaint from Bosuns on 16 December 2020 about Packlink.
I sold a Painting on Ebay and send it through ebay packlink using DPD, through the tracking number they said to the customer that they had delivered the package, then some time later I was told the package was damaged... Read more
Complaint from Rachaelshop on 29 October 2020 about Packlink.
Initially packlink said parcel was damaged by Hermes and then changed it to “ being lost” and now they won’t pay out any compensation as they consider it as being a restricted item of Antique! No way in the listing or... Read more
Complaint from tyres on 26 October 2020 about Packlink.
Your myhermes driver has lied he tried to collect parcel on saturday 24th oct CCTV show no collection was attempted The driver argues on monday he came until i pointed out we have cctv then changed his story Read more
Complaint from Estepona MS on 08 September 2020 about Packlink.
Packlink are robbers. I used their website to get a price for the delivery of a parcel which was an Amazon return and they charged me €46.39. which was a lot for a small table but it weighed... Read more
Complaint from bathref on 21 August 2020 about Packlink.
I sold an item on ebay on 17 June 2020. I dispatched it, through Packlink, the following day. It was picked by Hermes driver but never booked in at the distribution centre in Avonmouth, Bristol. I put in a... Read more
Complaint from Hannes on 11 August 2020 about Packlink.
The issue that I have experienced was: The company lost this luggage of mine. I normally had 7 luggage, but one of them has not arrived. I contacted the firm immediately, explained the situation. They tried to help my by... Read more
Complaint from Sabir on 25 July 2020 about Packlink.
I am writing to you to raise an issue about: Stolen package and lack of response from your team. The issue that I have experienced was: I sold a laptop via eBay and posted it using Packlink, My Hermes. During the... Read more
Complaint from Customer2020 on 24 July 2020 about Packlink.
Dear Sir Madam, I am writing to you to raise an issue about: Package delivery The issue that I have experienced was: I wanted to contact you with a complain regarding my damaged parcel and item claim. I did file a claim and... Read more
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