Complaint: Official complain on Paclink service

on 01 February 2021 about Packlink in category Parcel Couriers

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I want to make official complain I will send that to eBya Head Office as well.

I was contacting Packlink few times and since now my issue is not resolved .

Even after emails from packlink ing that parcel was lost and that I will get refund nothing happened.

GB2020EBAY0041561022- claim amount 20.88 pound I recived invoice for refund on 2.89
next :
GB2021EBAY0000858074 – 12.28 still nothing ticket:7688602
GB2020EBAY0051776281- 17.99 still nothing ticket 7256369
GB2020EBAY0052058892- 10.99 still nothing ticket 7228117
GB2020EBAY0051776281-17.99 still nothing ticket 7256369

I done everything from my end I have to give money back to the customer and I can’t get claims money for lost parcels .

I demand action in that matters if not I will go forward and I will escalete that problems .

0 0 votes
Justified complaint?

Suggested solution:

They should finaly resolve problem for missing items and issue refund in correct amount

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