Packlink complaint: Stolen parcel content claim

I am writing to you to raise an issue about: Stolen package and lack of response from your team.

The issue that I have experienced was: I sold a laptop via eBay and posted it using Packlink, My Hermes. During the delivery process someone opened the package, emptied the content (stole the laptop etc), repackaged the parcel, and delivered empty box to the customer. It’s been investigated and proven but you class this as ‘damaged’ and not stolen by staff. Although your investigation proves its stolen I am struggling to get any response from you in terms of compensation.

It occurred on: 20062020

This meant that Laptop stolen and money had to be refunded to seller so I am out of pocket. Also my eBay reputation has been damaged.

You can find my details on your system using the following:

Reference number: GB2020EBAY0021725377
Carrier: hermes_uk
Tracking ID: 8736084758200619,8736084758200619-0