While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Packlink over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
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We have received 8 complaints about Packlink over the last 12 months. The graph below shows a monthly breakdown.
Curious about Packlink's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from rhubarb93 on 17 October 2022 about Packlink.
I sold an item on eBay and booked delivery by Evri through the Packlink link on the eBay site. The item was not delivered, and Evri admit it is lost, but say I have to claim from Packlink. The Packlink... Read more
Complaint from Evert on 29 September 2022 about Packlink.
Using packlink selection, the packages do not get picked up, or not be delivered after pick up, only after sending hundreds !!!! Of mails and chats. Delays of 3 weeks are standard. Personell only replies in lies and made up... Read more
Complaint from francisco barro on 26 August 2022 about Packlink.
When purchasing the service online it seemed quite easy and straightforward, but that was it. The rest of the process have been a nightmare, from not picking up the parcel on the day ( 5 days later) to the worst... Read more
Complaint from David McGill on 06 August 2022 about Packlink.
I purchased on the 21 May and posted on the 30 May, the item was Large vintage bunny rabbit soft toy 1980s and the order number is 07-08655-56841 and the item number was 195052448207. EvriHermes hasn't received the parcel from... Read more
Complaint from Kens on 29 July 2022 about Packlink.
I sent a parcel that I sold on eBay through packlink. The tracking showed that the parcel had been delivered but the customer put the funds on hold as the parcel infarct had not arrived. I found out by packlink that it... Read more
Complaint from Johnboy12203 on 27 June 2022 about Packlink.
Lost parcel. Waiting 3 months for a refund Read more
Complaint from Louhar40 on 20 June 2022 about Packlink.
I took my package to the drop of shop in Stalybridge, i then tracked the app and it never updated, i finally got in touch with Packlink who took weeks to get back to me to say my package had... Read more
Complaint from isomer on 14 February 2022 about Packlink.
UN2021COM0000173329 parcel lost got to the bit to fill in affidavit i. hermes admit lost now after repeated emails or response Read more
Complaint from jilldavey on 13 January 2022 about Packlink.
I have still not received any helpful communication or compensation from Packlink about my lost parcel collected from me by Hermes on 06112021. The parcel contained an item sold by me on ebay and had enhanced insurance to cover its... Read more
Complaint from Sonic Boom Music on 28 October 2021 about Packlink.
Please could you explain How you delivered a parcel to a Lincoln address that was due deliver in Cheltenham GL54 2JP. The Parcel was well packed and had order details and sender details and business card inside. I have had to travel... Read more
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