While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Packlink over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 18, 2024
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We have received 9 complaints about Packlink over the last 12 months. The graph below shows a monthly breakdown.
Curious about Packlink's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from petempn on 23 March 2023 about Packlink.
I sold a phone on ebay. Used packlink DPD as my delivery company. Paid extra compensation £200. Parcel sent to wrong address(Not the address what i paid for)Nearly a month now.I had to reimburse seller and ive not got my phone... Read more
Complaint from Necsulescu on 02 March 2023 about Packlink.
Hi Team, On 14th February 2023 I've sold a small item (0.2L diffuser) on eBay followed by a free shipping offered to the customer through Packlink. I've paid 2.75 pounds for a package of max. 1 kg weight - ID GB2023EBAY0010583488.... Read more
Complaint from neanne20 on 09 February 2023 about Packlink.
Sold a necklace on eBay before Xmas, item arrived ripped and necklace missing. The necklace had it's own original box wrapped in bubble wrap and placed in the purple bubble wrap envelope and sealed with selotape. When it arrived in Swansea... Read more
Complaint from Darioscaff on 21 January 2023 about Packlink.
box opened and half of the things stolen, once contacted packlink they did not care, did not refund nor even apologise Read more
Complaint from DDDS on 11 January 2023 about Packlink.
I sent a parcel (a laptop sold through ebay) with packlink. When offered, I chose to pay extra premium for coverage of the value of the parcel to have the peace of mind. Unfortunately, the item arrived damaged so I... Read more
Complaint from Mackers on 09 January 2023 about Packlink.
Dropped off parcel 71222 at EVRi parcel shop that eBay suggested I use through Packlink. This is the first and last time I will use Packlink. Noticed tracking was not being updated and went back to shop a couple of... Read more
Complaint from Hass on 21 December 2022 about Packlink.
Hi I do drop off collections using the platform EVRI for my online orders. Twice now I have been the next day and the parcels from the day before have not been collected because a driver has not turned up to collect... Read more
Complaint from carl.elaine@ntlworld.com on 08 December 2022 about Packlink.
ON THE 161122 I SOLD AN ITEM ON EBAY, I USED EBAY PACKLINK TO SEND IT, THIS WAS THE FIRST TIME THAT I USED THIS METHOD, EBAY EST TIME TO BUYER 231122, THE 231122 CAME AND WENT, THE TRACKING... Read more
Complaint from Gtodev on 26 November 2022 about Packlink.
Customer claimed that the delivery package was empty. I contacted packlink to investigate the advisor told me that his manager will look into it. Since then no one is replying today is 5th day since then. I have a deadline... Read more
Complaint from annitta88 on 24 October 2022 about Packlink.
My experience has been terrible. Two months after getting my parcel I got charged 25 euros extra because according to Packlink, my pack was 2 cm wider than the accepted measure. And, if you disagree please send us a photograph... Read more
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