Packlink complaint: CUSTOMER SERVICE ADVISOR

Name: CUSTOMER SERVICE ADVISOR
Item: Packlink
Author: hayley

Open 21 Apr 2021 226 views Parcel Couriers

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Filed 21 Apr 2021 by hayley

AFTER OVER 2 MONTHS OF BATTLING TO GET MY MONEY BACK FOR AN ITEM THAT WAS DELIVERED TO THE INCORRECT ADDRESS PACKLINK FINALLY SAID THEY WOULD REFUND ME ‘NO LATER 30 DAYS’. (AND POSTAGE COSTS THAT DAY 25.03.21) iTS NOW 30 DAYS, NO MONEY REFUNDED SO I SENT AN EMAIL TO JADE WHO HAS BEEN DEALING WITH THIS CASE AND SHE HAS INFORMED ME THAT ITS 90 DAYS!

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Case details

Status: Open
Company: Packlink
Filed: 21 Apr 2021
Desired resolution: After sending me an email saying they would refund me within 30 days they should do this, when i chased the case Jade emailed and said its 90 days. Surely they cant do this?? No apology, no reason why, how can they change the guidelines like this??
Problem: Promised refund deadline changed to 90 days
About: parcel shipment
Dealing with it for: 60 days

Progress

Filed
Company notified
Company replied
Resolved

21 Apr 2021 Complaint filed and published
21 Apr 2021 Message from Bizzy: we notified Packlink about this complaint.

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