My complaint:
AFTER OVER 2 MONTHS OF BATTLING TO GET MY MONEY BACK FOR AN ITEM THAT WAS DELIVERED TO THE INCORRECT ADDRESS PACKLINK FINALLY SAID THEY WOULD REFUND ME ‘NO LATER 30 DAYS’. (AND POSTAGE COSTS THAT DAY 25.03.21) iTS NOW 30 DAYS, NO MONEY REFUNDED SO I SENT AN EMAIL TO JADE WHO HAS BEEN DEALING WITH THIS CASE AND SHE HAS INFORMED ME THAT ITS 90 DAYS!
Suggested solution:
After sending me an email saying they would refund me within 30 days they should do this, when i chased the case Jade emailed and said its 90 days. Surely they cant do this?? No apology, no reason why, how can they change the guidelines like this??
