Packlink complaint: Won’t honour full insurance

Name: Won’t honour full insurance
Item: Packlink
Rating: 1
Author: Peter

Open 20 Sep 2023 115 views Parcel Couriers

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Filed 20 Sep 2023 by Peter

I charged £5 for postage, but due to losing 3 previous parcels, paid an extra £6 out of my own money for FULL insurance.
Parcel was smashed, I had to refund buyer Packlink will not accept I had the insurance.
Have 2 receipts from PayPal

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Case details

Status: Open
Company: Packlink
Filed: 20 Sep 2023
Rating: 1/5
Desired resolution: Reimburse my loss that I’m entitled to £160
Problem: Full insurance not honoured for smashed parcel
About: parcel insurance
At stake: £160

Progress

Filed
Company notified
Company replied
Resolved

20 Sep 2023 Complaint filed and published
20 Sep 2023 Message from Bizzy: we notified Packlink about this complaint.

See all 64 Packlink complaints

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