Packlink complaint: Package never arrived
Filed 3 Apr 2023 by Mike
A mobile phone I sold on ebay, and posted via EvriPacklink, was accepted into their depot and recorded as such, but was not delivered to the customer. I was forced to refund the customer for the full value of the phone (£550), but Packlink would only compensate me £25!
I don’t understand who a package of this size can go missing without trace, especially as it was barcoded and recorded as being in their depots.
I either want the phone back, or the full value to be reimbursed
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