OnTrac tracking status

OnTrac “Out for Delivery”: what it means

The short answer

Keep an eye on it

A driver should have your package today, and OnTrac says home deliveries typically arrive between 8 a.m. and 9 p.m. It can still fail that day: shared histories show this line coming back for several days, so check for a new line the next morning.

When to act: If the package has not come 2 business days after the first 'Out for Delivery' line, file a complaint and we send it to OnTrac.

Also shown as: “Out for delivery.” · “Loaded onto vehicle” · “Your package has been loaded onto a vehicle”

What to do now

Turn on text alerts on the tracking page. OnTrac texts when a package goes out for delivery, when there is an attempt and when it is delivered.
Keep an eye out until 9 p.m., then check the porch, side door, mailbox area and lobby before bed.
Scroll back through any doorbell or security camera footage for a driver at your address.
Check the address on your order, including the unit number and any gate or door code, as an access problem is a common next line.
Still nothing the next morning? Screenshot the event list and write down the day the first 'Out for Delivery' line appeared.
Still not sorted? File your complaint here. We write it with you and send it to OnTrac, so you do not have to chase it yourself.

Start my complaint

What does “Out for Delivery” mean?

The package has left the final servicing facility with a driver, usually one of the independent contractors OnTrac works with. The history normally shows 'Loaded onto vehicle' just before this line, and on OnTrac's own example page the note says 'The package is on the way'. OnTrac says packages to residences typically arrive between 8 a.m. and 9 p.m. in your local time zone, so nothing by the afternoon is not yet a problem.

The line is not a promise of delivery today: OnTrac's terms say it does not guarantee a specific day or time. In histories people share, it can repeat on several days with 'Details needed. Please contact us.' or 'Delayed. Delivery date updated.' in between, and one person reports 'Loaded onto vehicle' as the last scan for 5 days. A long stay here does not always end badly. One person says theirs came on the fifth day, and another that a package on 'Out for Delivery' for about 2 weeks did arrive in the end, after tracking said lost and the seller had refunded it.

Why does OnTrac show it?

The driver has it and is working through the route
It is a long route, as OnTrac's delivery window runs until 9 p.m.
The delivery failed but the next line has not appeared yet
An address or access problem is about to show as the next line
The delivery was moved to another day after loading, as shared histories show

How long does it last?

Usually 'Delivered', with a note on where it was left and sometimes a photo. If the delivery fails, you may see 'We're sorry but we were unable to complete your delivery' or 'Incomplete address. Please contact us' later that day. OnTrac says a new attempt should come within 1 to 2 business days, as it cannot try again the same day.

Other OnTrac statuses

Label createdKeep an eye on it
Arrived at FacilityNormal
Delayed. Delivery date updatedKeep an eye on it
ExceptionKeep an eye on it
Tracking not updatingKeep an eye on it
Delivery attemptedKeep an eye on it
Incomplete address. Please contact usTake action
Delivered but not receivedTake action
Returning package to the shipperTake action

All OnTrac statuses →

Who is responsible for a late or missing package from OnTrac?

If you bought online from a business, the seller chose OnTrac and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. OnTrac's own terms point the same way: claims have to come from the shipper, and a recipient should turn to the company that shipped the package for a replacement or refund.

If you sent the package yourself on an OnTrac account, your contract is with OnTrac under its Service Terms and Conditions, unless you have a separate written agreement. Those terms limit its liability for loss, damage or misdelivery to the lesser of the replacement cost or $100 per parcel, and promise no delivery on a specific day. OnTrac also accepts no liability when the shipper authorized leaving a package without a delivery signature.

Questions about “Out for Delivery”

What time does OnTrac stop delivering?

OnTrac says packages to residences typically arrive between 8 a.m. and 9 p.m. in your local time zone on the scheduled date. That is not a hard stop: people report deliveries at 9:30 p.m. and even at 2 a.m., so check again in the morning before you worry.

Does OnTrac deliver on Saturday or Sunday?

In select service areas. OnTrac says those areas get deliveries on Saturdays and Sundays from 8 a.m. to 9 p.m., but its FAQ does not list them, and its terms say weekend service can change without notice.

My OnTrac package has said out for delivery for days. Is it lost?

Not always. OnTrac says a new attempt should come within 1 to 2 business days, and people report packages arriving after a long stretch on this line. Others say theirs never came, so keep a dated screenshot of each day.

What does 'Loaded onto vehicle' mean on OnTrac?

The package has been scanned onto a delivery vehicle at the local site. In shared histories 'Out for Delivery' follows within about an hour, and delivery should come that day, though it is not guaranteed.

Can I refuse an OnTrac package that is out for delivery?

OnTrac says that when tracking shows out for delivery, you may leave a note on the door asking that the package not be delivered. Its terms treat a refused package as undeliverable.

Based on

OnTrac: Frequently Asked Questions
OnTrac: Additional Terms and Conditions (three attempts, undeliverable shipments, claims by the shipper, signatures)
OnTrac: Out for delivery example on its tracking page
Reddit r/ontrac: 'Loaded onto vehicle' as the last scan for 5 days
Reddit r/ontrac: history with repeated 'Out for delivery.', 'Details needed' and 'Delayed' lines
Reddit r/ontrac: out for delivery for about 2 weeks, marked lost, refunded and delivered later
Reddit r/ontrac: history with 'Loaded onto vehicle' and 'Out for Delivery' on two mornings
Reddit: LaserShip tracking table, package delivered at 2 a.m.
Reddit r/ontrac: a package delivered at 9:30 p.m.
OnTrac: Service Terms and Conditions (liability limit, no guaranteed delivery day)