Veho tracking status

Veho “Package delayed”: what it means

The short answer

Keep an eye on it

Veho has marked your package late and has no new date to show yet. Its page says to check back within 24 hours. The package can still come, although some people report it ending as lost.

When to act: If no new date or scan has appeared after 2 days, file a complaint and we send it to Veho.

Also shown as: “Delivery delayed.” · “Delivery Delayed” · “Delivery temporarily delayed” · “Your delivery is delayed. We apologize for the inconvenience. Check back within 24 hours for an updated delivery date.” · “Your package delivery is delayed, and we sincerely apologize for any inconvenience. An update will be provided within 24 hours.” · “We're sorry for the delay. We're working to get your package back on track!” · “We're sorry for the delay. We're working to get your package back on track. Please return in 2 days if you still don't have it, and we'll help you out!” · “Transit error” · “A transit error has delayed your package.” · “Unforeseen weather is impacting the speed of your delivery” · “Unforeseen issue during delivery route” · “The delivery driver ran into an unforeseen issue during their route.”

What to do now

Note when the word 'delayed' first appeared, then look again within 24 hours, as Veho's page says.
Open the history and find the last line that names a site or a driver. That is where the package was last seen.
Check your address and delivery instructions on the tracking page, in case an access problem is behind it.
Save a screenshot of the heading and the history each day it stays the same.
Still not sorted? File your complaint here. We write it with you and send it to Veho, so you do not have to chase it yourself.

Start my complaint

Running late with another courier

What does “Package delayed” mean?

The tracking page switches to 'Delivery delayed.' when the delivery date has passed or Veho has flagged the package as late. Under it you read 'Your delivery is delayed. We apologize for the inconvenience. Check back within 24 hours for an updated delivery date.' Once there is a new date, the heading changes to 'Now estimated by' or 'Now expected on'. In the history you may see 'Package delayed', and shared screenshots show older notes under it: an update within 24 hours, or to come back in 2 days.

'Transit error' means the package went to the wrong Veho facility: the page's script has one event for a mistake by the store and one for a mistake by Veho. Weather shows as 'Delivery temporarily delayed'. None of these means the package is lost, but one person heard nothing after the 24 hours, and 4 days after the delay line the history said 'lost in transit'.

Why does Veho show it?

The route ran out of time or started late
Weather on the route
It went to the wrong Veho facility
A vehicle problem on the route
A rush around a big sale such as Black Friday
The warehouse cannot find it, which some people report

How long does it last?

A new date on the tracking page, then 'Out for delivery'. For a problem on the route, Veho's text says the package goes on the next available route. Reports differ: one person got a loss notice 4 days after the delay, one got the package after a 4 day delay, and another says delayed packages come as soon as possible, even at 5 a.m.

Other Veho statuses

All Veho statuses →

Who is responsible for a late or missing package from Veho?

If you bought online from a business, the seller chose Veho and is its customer, so a late, lost or missing order is in most cases for the seller to put right. Veho's own FAQ takes the same line: it calls itself a delivery partner, does not pay claims directly to consumers, leaves all refund and replacement decisions to the merchant, and says the merchant starts any claim with Veho.

Veho sells to businesses. If you sent a package with it yourself, through a business account or a shipping platform such as EasyPost, the agreement you accepted there applies. Veho's public terms set no cover amount for a package.

Questions about “Package delayed”

Why is my Veho package delayed?

Often the page does not say. The reasons built into its script include weather, a transit error, an access problem and a route running out of time, and a route problem shows only as an unforeseen issue. A plain 'Delivery Delayed' with no reason gives you no more than that.

What does transit error mean on Veho?

The package went to the wrong Veho facility, through a mistake by the store or by Veho. Veho's message says it will update your delivery date as soon as the package is back on track.

My Veho package was out for delivery and now says delayed. Where is it?

The page does not say. It can go out again on a later route. One customer was told it was in the warehouse, and heard 3 days later it was lost in transit, so keep your screenshots.

Does delayed mean my Veho package is lost?

Not by itself. A delayed package can still get a new date, although some people report it ending as lost. If nothing changes, file a complaint on Complain.biz and we send it to Veho.

Based on

Veho: tracking page and the script behind it (status labels and messages)
Veho: Terms of Use (services may be subject to delays)
Reddit r/ThredUp: screenshot of 'Package delayed' after 'Out for delivery', with a 2 day note; a comment on a 4 day delay ending in delivery
Reddit r/ThredUp: screenshot of 'Package delayed' with a 24 hour note, then 'lost in transit' 4 days later
Reddit r/lululemon: delayed twice
Reddit r/lululemon: delays around Black Friday
Trustpilot: reviews of Veho (delayed package delivered at 5 a.m.)
Veho: Customer FAQ (who decides refunds and starts claims)
Veho: Terms of Use (app terms, no cover amount)
Veho: access to its delivery network through EasyPost Wallet