Veho tracking status

Veho says delivered but no package: what to do

The short answer

Take action

Veho's driver marked your package delivered and took photos, but you do not have it. Check the photos first: they should show the door and number. It may be nearby or at a wrong address, or it may have been taken.

When to act: If you cannot find the package by the end of the next day, file a complaint and we send it to Veho.

Also shown as: “Delivered” · “Delivered!” · “We're sorry that your package was not delivered to the expected location.”

What to do now

Open the delivery photos in your text or on the tracking page, and compare the door, number and surroundings with your home.
Ask everyone in your household, then neighbors and any front desk or leasing office.
Check side doors, the mailbox and any package room or locker.
Save doorbell or security camera footage around the delivery time.
Keep screenshots of the delivered line and every photo, and take your own picture of your door.
Still not sorted? File your complaint here. We write it with you and send it to Veho, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

Veho's driver rules call for a scan at the stop, 2 to 3 delivery photos, and a choice of where the package was left with the street address confirmed. Veho says the photos may show the placement and the house or building number. A PIN delivery has a code in place of photos.

When the package is not there, the usual explanations are a spot you have not checked, a household member who took it in, a nearby address, or theft. People report photos of another house, a leasing office door, a complex entrance, other people's packages and a mailbox, which Veho's rules forbid. If Veho accepts it went astray, the history says 'We're sorry that your package was not delivered to the expected location', and that it is working with the driver to go back for the package.

Why it happens

Left at a side door, a lobby or a complex entrance
Taken in by someone in your household or a neighbor
Left with a leasing office or front desk
Delivered to a nearby address or the wrong apartment
Put in a mailbox against Veho's rules
Marked as delivered but not left
Someone took it after the drop-off

What usually happens next

Veho says it looks into a report and shows the result to the store, which then decides on a refund or a new order. Reports differ: one customer was told to wait 24 hours before a claim, and another's claim was turned down.

Other Veho statuses

Arrived at Veho facilityNormal
Out for deliveryNormal
Package delayedKeep an eye on it
Tracking not updatingKeep an eye on it
Delivery issueTake action
Lost in transitTake action

All Veho statuses →

Who is responsible for a late or missing package from Veho?

If you bought online from a business, the seller chose Veho and is its customer, so a late, lost or missing order is in most cases for the seller to put right. Veho's own FAQ takes the same line: it calls itself a delivery partner, does not pay claims directly to consumers, leaves all refund and replacement decisions to the merchant, and says the merchant starts any claim with Veho.

Veho sells to businesses. If you sent a package with it yourself, through a business account or a shipping platform such as EasyPost, the agreement you accepted there applies. Veho's public terms set no cover amount for a package.

Questions about “Delivered but not received”

Why does Veho say delivered when my package is not here?

The driver scanned it at the stop and took photos. It is often in a spot you have not checked or with someone nearby. It can also be at another address, or have been taken. Start with the photos.

The Veho photo is not my house. What now?

Keep a screenshot straight away. If you recognize the place, ask there, but Veho's own page warns against going to look if you have safety concerns. File a complaint on Complain.biz and we send it to Veho.

Can a Veho driver leave my package in the mailbox?

Veho's driver rules say never, and that it is against the law and does not count as a delivery. If your photo shows a mailbox, keep it and check the box yourself.

Who refunds me if Veho marked my package delivered?

The store, if it agrees. Veho's FAQ says it does not pay claims directly to consumers and that refunds and replacements are the merchant's decision, even after a delivery mistake. One store turned a customer down, so keep your proof.

Based on

Veho: Customer FAQ (no pick-up, instructions, photos, lost packages, refunds, PIN deliveries)
Veho Driver Help Center: Taking your first route (scans, 2 to 3 delivery photos)
Veho Driver Help Center: Issue with a Delivery (access, mailboxes, stop order, PIN)
Veho: tracking page and the script behind it (status labels and messages)
Reddit r/ThredUp: photo of the house opposite
Reddit r/lululemon: photo of a leasing office door
Reddit r/ThredUp: photo at the complex entrance
Reddit r/ThredUp: photo of other people's packages
Reddit r/lululemon: photo of a mailbox, 24-hour wait from the store
Reddit r/lululemon: store turned the customer down
Reddit r/Sephora: misdelivered, asked Veho for the location
Veho: Customer FAQ (who decides refunds and starts claims)
Veho: Terms of Use (app terms, no cover amount)
Veho: access to its delivery network through EasyPost Wallet