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China Post tracking status

China Post says delivered but no package: what to do

The short answer

Take action

The post in your country has reported delivery, and China Post's page repeats it. Check around your home and the place named in the line. Give it until the end of the next day, then treat it as missing.

When to act: If you still have nothing by the end of the day after the delivered date, file a complaint and we send it to China Post.

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Tell me what happened. I write your complaint with you and we send it to China Post.

Also shown as: “Delivered”

What to do now

  1. Enter the same number on your own post's tracking page and compare the date, the place and any signature.

  2. Look in your mailbox, at every door, in the lobby and mailroom, and ask neighbors and anyone who could have signed.

  3. Check the address the seller used, including your unit number.

  4. If you bought on AliExpress, hold off confirming receipt until the package is in your hands, as its help page says confirming can end your protection time.

  5. Save the tracking history, any camera recording from that time and your order number.

  6. Still not sorted? File your complaint here. We write it with you and send it to China Post, so you do not have to chase it yourself.

    Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

In the postal standard, 'Final delivery' is an import-side event: the post in your country reports it, and China Post's page shows it. A Chinese line such as '已妥投' also means delivered.

Customers report this line with nothing at the door. Reviews describe a parcel shown as delivered with no doorbell and nothing in the building, a security camera that showed no delivery, and times late at night or very early in the morning. UK customers report having no UK tracking number to check. One customer reports a number that belonged to another customer, and an Amazon buyer found the number had been delivered to someone in another state. So look at the place and date in the line first.

Why it happens

  • Left with a neighbor, in a shared mailbox, or in a lobby or mailroom
  • Delivered to a wrong or incomplete address
  • Signed for by someone else
  • A delivery scan made before the package reached you
  • A tracking number that belongs to another order

What usually happens next

Often no later line appears, because this is the last step. If it is not found nearby, the seller or marketplace decides on a refund or a replacement.

Other China Post statuses

All China Post statuses →

Who is responsible for a late or missing package from China Post?

A late or missing order from an online seller is in most cases the seller's to put right, because the seller picked China Post and is its customer. China Post's English contact page also leaves formal inquiries on international items to the sender, so as we read it a buyer abroad relies on the seller for that. On a marketplace, its rules come first: AliExpress's Buyer Protection covers an item that did not arrive or was lost in transit, within the guaranteed delivery window on the order page, and Amazon's A-to-z Guarantee covers orders from third-party sellers whose last possible delivery date is 90 days or less ago. A UK order also has section 29 of the Consumer Rights Act, under which goods from a business stay at the seller's risk until you have them, unless you hired a carrier the seller did not offer.

If you posted the package yourself in China, your contract is with China Post, and it says the sender goes to the local post office for a formal inquiry. We found no English terms giving a standard cover amount.

Questions about “Delivered but not received”

China Post says delivered but no package. What do I do?

Compare the date and place with your own post's tracking, then look around your home and ask neighbors. If you still have nothing by the end of the day after that date, file a complaint and we send it to China Post.

Who is responsible if China Post says delivered but I never got it?

Usually the seller or marketplace, since the seller chose China Post. On AliExpress and Amazon, the marketplace's own rules decide the refund, and in the UK goods from a business stay at the seller's risk until you have them, unless you hired your own carrier.

Why does China Post say delivered in the middle of the night?

China Post does not explain it. Customers report times late at night or very early. Keep the time shown, and compare it with your own post's tracking and any camera recording.

Is China Post legit, and can its tracking be wrong?

China Post is China's national postal operator, owned by the state. A tracking line can still be wrong for your order: customers report delivered lines with no delivery, and numbers that belonged to someone else. Check the place and date in the line against your order.

Amazon says China Post delivered but I have nothing. Who sorts it out?

That sits with the seller, backed by Amazon's A-to-z Guarantee on orders from third-party sellers whose last possible delivery date is 90 days or less ago.

Based on

  • UPU EMS training slides: EMSEVT V3 tracking events (the order of international postal scans)
  • Trustpilot: customer reviews of China Post (customers' own accounts)
  • China Post: About Us (state-owned, universal postal service)
  • Mikrocontroller.net forum: a tracking history with the Chinese line for delivered
  • AliExpress: Buyer Protection (item that did not arrive within the guaranteed delivery window)
  • AliExpress Help Center: How to open dispute? (older page, confirming receipt)
  • Amazon Help: A-to-z Guarantee (orders from third-party sellers, 90 days)
  • legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
  • Reddit r/amazon: a China Post number shown as delivered in another state
  • China Post: Contact us (tracking sites, formal inquiries go through the sender)

Package still not here?
File a complaint about China Post.

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