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GOFO tracking status

GOFO says delivered but no package: what to do

The short answer

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GOFO's driver scanned your package as delivered, but you do not have it. Open the proof of delivery photos on GOFO's tracking page first: they show where it was left. It may be nearby, with a neighbor or at the wrong address, or it may have been taken.

When to act: If you cannot find the package by the end of the next day, file a complaint and we send it to GOFO.

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Tell me what happened. I write your complaint with you and we send it to GOFO.

Also shown as: “Delivered”

What to do now

  1. Open GOFO's tracking page, enter your tracking number and choose 'view POD'. It asks for the destination ZIP code or the recipient name. Compare the door, number and surroundings with your home.

  2. Read the words after 'Delivered' to see where the driver says it was left.

  3. Check around your mailbox, any shared mailbox area and other delivery spots, and ask neighbors, co-residents and any concierge or security staff.

  4. Save any doorbell or security camera footage from around the time on the scan.

  5. Save screenshots of the tracking line and every photo, take a picture of the outside of your home or building, and keep your order number.

  6. Still not sorted? File your complaint here. We write it with you and send it to GOFO, so you do not have to chase it yourself.

    Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

GOFO's driver rules ask for 3 to 5 clear photos of every delivery, showing the shipping label, the house or building number or surroundings, and exactly where the package was placed, and the app records GPS coordinates. A photo of a package being held does not count as proof of final placement. Those photos show where the driver reports leaving it.

The same rules tell drivers to use the front door of a house, and the unit door, lobby desk or mailbox area of an apartment building, and never to put packages inside USPS mailboxes. They also allow parcel lockers and authorized pick-up and drop-off sites. When the package is not there, the usual explanations are a spot you have not checked, someone at the address who took it in, a similar address nearby, or theft. In reports people share, photos have shown the wrong spot and even a warehouse, and marketplaces and GOFO have treated the photos as proof, so save your own evidence quickly.

Why it happens

  • Left at a side door, in the yard, near the mailbox or in a lobby
  • Taken in by a neighbor, a co-resident, a concierge or security staff
  • Left in a package room, parcel locker or pick-up point
  • Delivered to a similar address nearby
  • Scanned as delivered before the drop-off, or not dropped off at all
  • Taken from the spot after delivery

What usually happens next

If someone at the address or a neighbor took it in, asking around should find it. If not, a GOFO review can take time: one customer reports being told 5 to 10 business days, and others report being told the photos were proof of delivery. A replacement or refund comes from the seller or marketplace under its own rules, so keep an eye on their limits: Temu counts 90 days from the order date, and SHEIN 45 days from the delivery date shown.

Other GOFO statuses

All GOFO statuses →

Who is responsible for a late or missing package from GOFO?

If you bought online from a business, the seller chose GOFO and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. GOFO's own guidance also points to the sender for delayed, lost and returned packages. If you bought on a marketplace, the platform's own rules decide refunds: Temu's shipping terms set a limit of 90 days from the order date for a package that has not arrived or shows as delivered, and SHEIN's set 45 days from the payment date for a late package and 45 days from the delivery date for one shown as delivered.

If you sent the package yourself, your contract is with GOFO or the shipping platform you bought the label through, under the service agreement you accepted. GOFO's Terms of Use say the specific services follow that separate agreement, and the public pages we read give no standard cover amount for a lost or damaged package.

Questions about “Delivered but not received”

Why does GOFO say delivered when my package is not here?

The driver scanned it as delivered and took photos. It may be nearby or with someone at the address. It can also be at a similar address nearby, or have been taken after delivery. Start with the photos.

How do I see GOFO's proof of delivery photo?

Enter your tracking number on GOFO's tracking page and choose 'view POD'. It asks for the destination ZIP code or the recipient name on the order. GOFO says the proof usually includes a photo showing where the package was left.

The GOFO photo does not show my house. What now?

Compare the door and number with yours, and if you recognize the house, ask there. If not, keep a screenshot: GOFO's driver rules require photos of the label, the house number or surroundings and the placement. File a complaint on Complain.biz and we send it to GOFO.

Can GOFO leave my package at a pick-up point or locker?

Yes. GOFO's driver rules allow parcel lockers and authorized pick-up and drop-off sites, with photos of the label and the location. If your delivery photo shows a locker or a shop counter, go there with your order details.

Will I get a refund if GOFO marked my package delivered?

Usually from the seller or marketplace, not GOFO. Temu counts 90 days from the order date, and SHEIN 45 days from the delivery date shown. Keep your evidence from the start, as people say platforms and GOFO often treat the delivery photos as proof.

Based on

  • GOFO: Customer Service FAQ (tracking shows delivered, but no package)
  • GOFO Driver Help Center: Proof of Delivery guidelines
  • GOFO: Package Tracking (view POD, ZIP code check)
  • Temu: Shipping info (90 days from the order date)
  • SHEIN: Shipping info (45 days from the delivery date)
  • Reddit r/AynThor: photos of a mailbox, review of 5 to 10 business days
  • Reddit r/Aliexpress: photos taken at a warehouse, refund refused
  • Reddit r/shipping: delivery photo at the wrong spot in an apartment complex
  • GOFO: Customer Service FAQ (delayed, lost and returned packages)
  • GOFO: Terms of Use (services follow the separate service agreement)
  • Temu: Return and refund policy (package shows delivered but not received)
  • SHEIN: Shipping info (45 days for late packages and packages shown as delivered)

Package still not here?
File a complaint about GOFO.

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