UniUni tracking status

UniUni says delivered but no package: what to do

The short answer

Take action

UniUni's tracking says delivered, but the package is not with you. Start with the delivery photos, then check around the building and with neighbors today, and keep what you find as evidence.

When to act: If you cannot find the package by the end of the next day, file a complaint and we send it to UniUni.

Also shown as: “Delivered”

What to do now

On the tracking page, choose 'View Delivery Confirmation', enter your ZIP or postal code and look at the photos. Compare the door, house number and street with yours.
Ask everyone in your household, your neighbors, building management and mailroom or lobby staff.
Look at every door and around the building and, in Canada, check your community mailbox or parcel locker.
Check doorbell or security camera recordings from around the delivery time, and keep them.
Save screenshots of the delivery line and all the photos, and keep your tracking and order numbers.
Still not sorted? File your complaint here. We write it with you and send it to UniUni, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

A 'Delivered' line records what was entered for the drop-off. UniUni says three photos are captured at drop-off. You can see them by entering your tracking number on its tracking page, choosing 'View Delivery Confirmation' and entering the ZIP or postal code. UniUni's own FAQ covers the case where the photos appear to show a different address, and customers report photos that show only a label or a building number.

When the package is not there, it is often nearby, with a neighbor, or in a mailroom or lobby. It can also have gone to another address or been taken after drop-off. In its replies to customers in Canada, UniUni has said some packages were handed to Canada Post, so also check your mailbox or parcel locker. Evidence matters here: UniUni's terms for sellers on its small-business platform say it is not liable for a package its records show as delivered unless evidence of the loss is provided, and they list video footage among the evidence it may ask for.

Why it happens

Left at another door, in a lobby or by the mailboxes
Taken in by a household member, a neighbor, building management or mailroom staff
Delivered to another address, which the photos may show
Marked as delivered although no drop-off was made, as some customers report
Handed to Canada Post and left in a mailbox or parcel locker
Taken after the drop-off

What usually happens next

Ask around today: a package with a neighbor or in a mailroom can turn up quickly. If it does not, a replacement or refund is in most cases for the seller to arrange. UniUni's terms for sellers on its small-business platform give them 15 days to report a lost parcel, so do not leave it.

Other UniUni statuses

Out for deliveryKeep an eye on it
Interfacility transitedNormal
Gateway transit inNormal
Gateway transit outNormal
Arrival scanNormal
A delivery was attemptedKeep an eye on it
Failed delivery attempt, returning to the warehouseTake action
UndeliverableTake action
Tracking not updatingKeep an eye on it

All UniUni statuses →

Who is responsible for a late or missing package from UniUni?

If you bought it online from a business, the seller is usually the one to sort it out. The seller chose UniUni and is its customer, so a late, lost or damaged order is in most cases for the seller to put right, with a replacement or a refund. UniUni says much the same in its replies to customers: the vendor or seller starts any investigation with the carrier and decides on a refund or replacement. On marketplace orders, such as eBay or Temu, the marketplace's own rules decide refunds.

If you sent it yourself, note that UniUni's public pages offer shipping to businesses only: its small-business platform serves sellers and is for commercial use. For those sellers, its terms, written for shipments to destinations within Canada, limit its liability to the lower of the goods' value or $100 CAD per parcel, unless a higher limit was paid for, exclude liability for delay, and require a lost or damaged parcel to be reported within 15 days.

Questions about “Delivered but not received”

Why does UniUni say delivered when it wasn't?

The line records what was entered for the drop-off. The package may be nearby or at another address. Some customers report that no drop-off was made at all. The photos and any camera footage show which applies.

How do I see my UniUni proof of delivery photos?

Enter your tracking number on UniUni's tracking page, choose 'View Delivery Confirmation' and enter the ZIP or postal code for the package. UniUni says three photos are captured at drop-off.

The UniUni photo shows a different house. What should I do?

If you recognize the house, ask there. Save the photos, and if you have no package by the end of the next day, file a complaint and we send it to UniUni.

Who is responsible if UniUni marks my package delivered and it is missing?

In most cases the seller, who chose UniUni, is the one to put it right. UniUni's terms for sellers on its small-business platform say it is not liable for a delivered package unless evidence of the loss is provided, so your photos and footage matter.

How long do I have to report a missing UniUni package?

UniUni's terms for sellers on its small-business platform give them 15 days to report a lost parcel. It publishes no limit for other shippers. The seller needs time to do that, so do not wait. On a marketplace, the marketplace's own deadlines apply.

Based on

UniUni: FAQs (delivered but not received, photos showing a different address, View Delivery Confirmation)
UniUni: Services (three photos captured at drop-off)
UniUni Small Business Delivery Services: Terms & Conditions, Exhibit II (15 days, delivered records, video footage)
UniUni's reply to a customer complaint: handed over to Canada Post and delivered by them
Customer complaint: proof of delivery showing only a label
Customer complaint: proof of delivery showing only a building number
Sudbury Weekly: Residents Sound Alarm On UniUni Deliveries
eBay: Money Back Guarantee policy
UniUni: replies to customer complaints (the vendor or seller starts the investigation and decides on a refund or replacement)
UniUni: FAQs (UniUni delivers; the merchant handles contents and returns)
UniUni Small Business: FAQs (serves sellers only)
UniUni Small Business Delivery Services: Terms & Conditions (liability limit, 15 days to report, no liability for delay)
Temu: Purchase Protection Program