UniUni tracking status

UniUni “Arrival scan”: what it means

The short answer

Normal

UniUni scanned your package in at one of its sites, so it now has the package. An estimated delivery date should appear from this point, but the site may not be the one nearest you.

When to act: If 'Arrival scan' is still the latest line after 5 days, file a complaint and we send it to UniUni.

Also shown as: “Package bulk received at warehouse” · “Parcel received by UniUni”

What to do now

Check the place shown beside this line, if any, against where you live.
Look for the estimated delivery date, which should now be on the tracking page, and note it down.
Check your order confirmation for the right address and unit number.
If nothing changes, save a screenshot of the tracking history, and keep your tracking and order numbers.
Still not sorted? File your complaint here. We write it with you and send it to UniUni, so you do not have to chase it yourself.

Start my complaint

What does “Arrival scan” mean?

UniUni does not define 'Arrival scan', but its developer documentation has two matching statuses: 'Shipment was received at a UniUni hub' and 'Shipment was scanned at a warehouse'. It marks a package coming in at a UniUni site. UniUni says an estimated delivery date appears once it physically receives a parcel, so this is also where the date should show up.

The site may not be the one nearest you, because a package can pass through more than one warehouse. 'Package bulk received at warehouse' reads as a batch scanned in together, though UniUni does not define it. Most packages move on from here. In one reported case a package had no further update after that line, and about three weeks later UniUni replied that it was confirmed as lost.

Why does UniUni show it?

The seller or another carrier has handed the package to UniUni
It has reached a hub on the way to your area
It has reached the warehouse that will deliver it

How long does it last?

If this is your local warehouse, a driver line such as 'Your parcel has been assigned to a delivery driver', then 'Out for delivery'. In one history a customer shared, that took about 9 hours. If it is a hub further away, expect a line about moving to the next site.

Other UniUni statuses

Out for deliveryKeep an eye on it
Interfacility transitedNormal
Gateway transit inNormal
Gateway transit outNormal
A delivery was attemptedKeep an eye on it
Failed delivery attempt, returning to the warehouseTake action
UndeliverableTake action
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All UniUni statuses →

Who is responsible for a late or missing package from UniUni?

If you bought it online from a business, the seller is usually the one to sort it out. The seller chose UniUni and is its customer, so a late, lost or damaged order is in most cases for the seller to put right, with a replacement or a refund. UniUni says much the same in its replies to customers: the vendor or seller starts any investigation with the carrier and decides on a refund or replacement. On marketplace orders, such as eBay or Temu, the marketplace's own rules decide refunds.

If you sent it yourself, note that UniUni's public pages offer shipping to businesses only: its small-business platform serves sellers and is for commercial use. For those sellers, its terms, written for shipments to destinations within Canada, limit its liability to the lower of the goods' value or $100 CAD per parcel, unless a higher limit was paid for, exclude liability for delay, and require a lost or damaged parcel to be reported within 15 days.

Questions about “Arrival scan”

What does arrival scan mean on UniUni?

Your package was scanned in at a UniUni site. UniUni does not define the label, but its documentation has matching statuses for a package received at a hub or scanned at a warehouse.

Does arrival scan mean my package is in my city?

Not necessarily. A package can pass through more than one warehouse. A line about a driver is the sign that it has reached the warehouse that will deliver it.

What does package bulk received at warehouse mean?

UniUni does not define it. It reads as a batch of parcels scanned in together at a warehouse, and it works as an arrival line. Treat 5 days with no new line as too long.

How long after arrival scan will my UniUni package come?

If this is your local warehouse, tracking histories people share show it can be the same day or the next. UniUni publishes no time for this step, only a full delivery range of next-day to up to 7 days.

Based on

UniUni Platform Docs: Shipment Status Reference (received at a hub, scanned at a warehouse)
UniUni: FAQs (estimated date appears once UniUni physically receives the parcel)
UniUni: Services (next-day to up to 7 days)
Customer complaint and UniUni's reply: 'Package bulk received at warehouse', later confirmed as lost
Customer complaint: arrival at a warehouse, driver and out for delivery on the same morning
Customer complaint: 'Parcel received by UniUni'
Trustpilot: UniUni reviews (parcel arrived at the warehouse, then no new line for two weeks)
Reddit: a tracking history with 'Arrival scan'
UniUni: replies to customer complaints (the vendor or seller starts the investigation and decides on a refund or replacement)
UniUni: FAQs (UniUni delivers; the merchant handles contents and returns)
UniUni Small Business: FAQs (serves sellers only)
UniUni Small Business Delivery Services: Terms & Conditions (liability limit, 15 days to report, no liability for delay)
eBay: Money Back Guarantee policy
Temu: Purchase Protection Program