UniUni tracking status

UniUni “Failed delivery attempt, returning to the warehouse”: what it means

The short answer

Take action

A delivery attempt failed and your package is on its way back to a UniUni warehouse. A new attempt sometimes follows by itself, but UniUni says redelivery is not automatic and storage lasts 30 days, so do not leave it.

When to act: If your package has not gone out for delivery again 3 days after this line, file a complaint and we send it to UniUni.

Also shown as: “Failed delivery attempt, returning to the warehouse. (Force Majeure)” · “Failed delivery attempt, returning to the warehouse. (Incorrect Address)” · “Failed delivery attempt, returning to the warehouse. (Business Closed at Time of Delivery)” · “Failed delivery attempt, returning to the warehouse. (Contact Attempt Failed)” · “Failed delivery attempt. Returning to warehouse. (No safe delivery location)” · “The delivery attempt failed will be returned to the UniUni warehouse” · “The delivery attempt failed will be returned to the UniUni warehouse. (No Safe Delivery Location)” · “Parcel returned to warehouse” · “Returned to UniUni warehouse” · “Returning to warehouse” · “Storage”

What to do now

Check whether the latest line says it is returning to the warehouse or says 'Storage', and note the date. The 30 days give you a deadline.
Read the reason in brackets and compare it with your address, unit number and access details.
Write down the correct details, so we can pass them on with your complaint.
If you live in a Canadian city with pick-up, such as Montreal, Toronto or North York, say in your complaint that you can collect it.
Save screenshots of every attempt and reason with the dates, and keep your tracking and order numbers.
Still not sorted? File your complaint here. We write it with you and send it to UniUni, so you do not have to chase it yourself.

Start my complaint

Waiting at a post office, shop or locker with another courier

What does “Failed delivery attempt, returning to the warehouse” mean?

UniUni says that if a second delivery attempt fails, your package goes back to its warehouse and is stored there for 30 days. There are two stages: while it is on its way back, the line says it is returning to the warehouse, and once it is there the status changes to 'Storage'. In its replies to customers, UniUni says a new delivery is not automatic and can only be arranged once the package is back at the warehouse. One customer reports a package still on 'Returning to warehouse' on day 11, which holds up a new delivery.

Tracking histories people share do not always follow that order. The same line can appear after a first attempt, and a new 'Out for delivery' sometimes comes by itself, from within minutes to 8 days later, so the line does not always mean the package has stopped. UniUni does not say from which day the 30 days count, and its FAQ does not say what happens next. One of its replies to customers says a package past the maximum storage period of 30 days was automatically returned to the sender, and another says it may have been.

Why does UniUni show it?

A delivery attempt failed, not always the second
A missing unit number, a wrong address or a PO Box
The driver could not reach you or get into the building
No safe place to leave the package
A reason in brackets such as (Force Majeure), which UniUni does not explain
An oversized package: UniUni told one customer its assigned drivers had no suitable vehicle

How long does it last?

The line should change to 'Storage' once the package is back at the warehouse, or a new 'Out for delivery' may appear by itself. From 'Storage', UniUni says a new delivery has to be arranged, and one customer was told that takes another 2 to 3 days. Without one, the package leaves storage after 30 days.

Other UniUni statuses

Out for deliveryKeep an eye on it
Interfacility transitedNormal
Gateway transit inNormal
Gateway transit outNormal
Arrival scanNormal
A delivery was attemptedKeep an eye on it
UndeliverableTake action
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All UniUni statuses →

Who is responsible for a late or missing package from UniUni?

If you bought it online from a business, the seller is usually the one to sort it out. The seller chose UniUni and is its customer, so a late, lost or damaged order is in most cases for the seller to put right, with a replacement or a refund. UniUni says much the same in its replies to customers: the vendor or seller starts any investigation with the carrier and decides on a refund or replacement. On marketplace orders, such as eBay or Temu, the marketplace's own rules decide refunds.

If you sent it yourself, note that UniUni's public pages offer shipping to businesses only: its small-business platform serves sellers and is for commercial use. For those sellers, its terms, written for shipments to destinations within Canada, limit its liability to the lower of the goods' value or $100 CAD per parcel, unless a higher limit was paid for, exclude liability for delay, and require a lost or damaged parcel to be reported within 15 days.

Questions about “Failed delivery attempt, returning to the warehouse”

Can I pick up my package from a UniUni warehouse?

Only in some places. UniUni says pick-up is available only in Canada, in select cities including Montreal, Toronto and North York. Elsewhere in Canada and in the US, it needs a new delivery instead.

How long will UniUni keep my package at the warehouse?

30 days. UniUni says parcels are stored in its warehouse for that long after a failed second attempt, and it does not publish any way to extend this.

Will UniUni redeliver my package automatically?

You cannot count on it. UniUni's replies to customers say redelivery is not automatic and can only be arranged once the package has returned to the warehouse, though tracking histories people share show a new 'Out for delivery' appearing by itself on some packages.

What does storage mean on UniUni tracking?

Your package is back at a UniUni warehouse and is being held there. UniUni says it can arrange a new delivery from this point, and the 30 days of storage are running.

What happens to my UniUni package after 30 days?

UniUni's FAQ does not say. One of its replies to customers says a package past the 30 days was automatically returned to the sender, and another says it may have been. For US shipments booked on its small-business platform, UniUni says there is no return and undeliverable packages are set for disposal, so do not wait until the end.

Based on

UniUni: FAQs (second failed attempt, storage, 30 days, pick-up cities)
UniUni Platform Docs: Shipment Status Reference (second failed attempt, storage)
UniUni's reply to a customer complaint: redelivery is not automatic
UniUni's reply to a customer complaint: maximum storage period of 30 days, returned to the sender
Customer complaint: redelivery said to take another 2 to 3 days
Trustpilot: UniUni reviews (returning to the warehouse lines quoted by customers)
UniUni's reply to a customer complaint: oversized package, no suitable vehicle, and past 30 days it may have been returned
UniUni Platform Docs: Returns, United States (no return-to-sender, set for disposal)
Reddit: 'Out for Delivery' again 3 minutes after the failed line, reason (Force Majeure)
Reddit: failed line and 'Out for Delivery' within the same minute
Reddit: a tracking history with this line after each of three attempts
Reddit: '(No Safe Delivery Location)' quoted by a customer
UniUni: replies to customer complaints (the vendor or seller starts the investigation and decides on a refund or replacement)
UniUni: FAQs (UniUni delivers; the merchant handles contents and returns)
UniUni Small Business: FAQs (serves sellers only)
UniUni Small Business Delivery Services: Terms & Conditions (liability limit, 15 days to report, no liability for delay)
eBay: Money Back Guarantee policy
Temu: Purchase Protection Program